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No URL for customer to confirm on Confirmation Text. Clients receive text but there is no url link for them to confirm.
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Hey @Chiot!
Okay. Got it.
I went ahead and escalated this to a member from our Appointments Team. They'll be reaching out via email to look into this. For your reference, your case number is 45650614. Thank you!
Seller Community & Super Seller Program Manager | Square, Inc.
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@Chiot -
Currently this is still a feature request, however I've reached out to the Appointments Team to see if there's a shareable timeline on when/if client-side confirmation will be available.
I've moved your post to to this thread to join other sellers using Appointments that's asking for this feature. I'll loop back here when I hear back.
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Hey @Chiot!
Stepping in for Justin here. It looks like this feature is now available (as of very recently). Take a look at the instructions below:
Online Dashboard instructions: Appointments > Settings > Communications > Confirmations and Reminders
Mobile app instructions: Settings > Customer Notifications > Confirmations
I hope this information helps. I moved your original comment to it's own post so other sellers can have visibility. Let me know if you have any questions about this.
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Thank you for your answer.
My issue is not that the feature is not available. It is that it does not work.
I am able to customize email communications. But the saved email (that I customized) is not what is sent to customers.
Additionally, the CONFIRM link in confirmation emails is non-existent. Text within the email, states the link is below. But there is no link.
Thank you.
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Hey @Chiot!
Okay. Got it.
I went ahead and escalated this to a member from our Appointments Team. They'll be reaching out via email to look into this. For your reference, your case number is 45650614. Thank you!
Seller Community & Super Seller Program Manager | Square, Inc.
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What does "case number" mean? I am unable to view where this issue stands; cannot find where to look up the case number that was assigned last week. And still having problems with appointments Confirmations.
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Hey @Chiot!
A case number is something you can mention to a team member should you call in. That way they can pull it up to get a bit more information on what's been going on.
At this point, I would suggest giving our Appointments Team a call. That way they can look into this for you right away, and contact our Engineering Team if need be.
Our number is (855) 700-6000 - but you'll also need your customer code. The steps to look up your code are here. Let us know if you have any additional questions.
Seller Community & Super Seller Program Manager | Square, Inc.
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