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Im sure I am probably missing something obvious. Raised an invoice for $400 for a customer and emailed it through, They paid $400 cash which I thought I allocated to this invoice however I accidently selected an outstanding payment for $437 and did a partial payment of $400.
So now have one customer who has paid their invoice and its still open and unpaid in square
and another customer who owes the full invoice amount only owing $37.
I can see no way to reverse a payment. Any suggestions?
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Hey @Kobler,
Thanks for reaching out!
To amend this you'd need to refund the payment for the invoice marked as paid - if they've not paid via card no actual funds will be returned to the customer - then re-issue an invoice for the customer who has not paid.
You'd then need to record a cash payment against the invoice that was paid in cash.
Hope this helps!
Square, Australia
Sign in and click Mark as Best Answer if my reply answers your question.
Hey @Kobler,
Thanks for reaching out!
To amend this you'd need to refund the payment for the invoice marked as paid - if they've not paid via card no actual funds will be returned to the customer - then re-issue an invoice for the customer who has not paid.
You'd then need to record a cash payment against the invoice that was paid in cash.
Hope this helps!
Square, Australia
Sign in and click Mark as Best Answer if my reply answers your question.