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Why can’t I transfer money out of my “balance” into my bank account?

It says I have about $100 in my “balance” yet I don’t have to option to instant transfer it into my bank account whenever I please. 
I have the settings set up that it automatically does it every 24 hours yet I haven’t receive one payout yet. 
Says my account is under review and topically takes 1 business day. According to them, although it has been like 3 and still nothing! 

What can I do to fix this? 
do I call support and get them to review it and enable it? 

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