Feature Request: Set up specific date and time selection for Square Online orders (Pre-orders)

[gelatofiasco]

The title of this post has been edited from the original: How to set up date and time selection for Square Online orders

Hi,

We quickly built a Square/Weebly Online Store this week so that people could place contactless/curbside orders for our gelato shop. It's working great and I love that the tickets print out when it's time to make the order.

We are also implementing a local delivery service where people can preorder with us and we'll deliver it on Friday night. Right now we're doing it by email to take their item order and we respond back with a Square Invoice to capture payment. Has anyone successfully found a way to do local delivery with the Online Store platform?

It would be awesome if besides Pickup or Shipping, merchants could toggle on a Local Delivery button and the merchant could set a few options, such as "Delivery on Friday night, 4-7pm," "Delivery on Saturday afternoon, 12-6pm." Maybe with an option to assign a fee, but that's less important during this emergency response.

Thank you and be safe.

[#2]

@lonestar31 @MCTMN 

We are currently testing Batch Processing in our Beta Community, which may help you out. This is another update to allowing pre-orders on your online store.  We'd love for you to join in the test and provide feedback.

To get started:

Please join our Square Online testing group.
Once accepted there are instructions in the group of how to get started in the test.

[#3]

Hi all! Thank you for jumping into. your thread for pre-orders and more customizable delivery/pick up options. We're excited that this feature is now moving into Beta testing, and we'd love to have you check it out.

Please take a few minutes to ready our Beta Recruiting post- and make sure you're a fit. We're looking to get his launched in the next few days. Also if you've replied to this thread, we will be sending you information on this test via DM as well.

[#4]

The title of this post has been edited from the original: How to set up date and time selection for Square Online orders

Hi,

We quickly built a Square/Weebly Online Store this week so that people could place contactless/curbside orders for our gelato shop. It's working great and I love that the tickets print out when it's time to make the order.

We are also implementing a local delivery service where people can preorder with us and we'll deliver it on Friday night. Right now we're doing it by email to take their item order and we respond back with a Square Invoice to capture payment. Has anyone successfully found a way to do local delivery with the Online Store platform?

It would be awesome if besides Pickup or Shipping, merchants could toggle on a Local Delivery button and the merchant could set a few options, such as "Delivery on Friday night, 4-7pm," "Delivery on Saturday afternoon, 12-6pm." Maybe with an option to assign a fee, but that's less important during this emergency response.

Thank you and be safe.

[JulieP]

we have an online store. all items are picked up on two days each year and only those two days. How can we change the message autogenerated from the online store that tells people they can pick up in 12 weeks - or whatever the current longest default is?

[VanKalkerFarms]

I do not believe this is possible right now.  

I am looking for something similar as I only want 3 days the week of Christmas available for items to be chosen to be picked up, but that does not seem possible.

[BMLTrophies]

Agreed CITYCAKES. 

Is this Feature Request still active??

@Joe @ashc @AdamB @Kassi_ 

[TheGOB]

Seems to still be active.  Been active in one way or another for years.  Seems to be falling on deaf ears.  

[lecafeduval]

Can we have pre-ordered items for special items (holiday cakes or pre-ordered meals) set on a specific date for pick-up?

The customers get notifications that their items are ready asap and they skip that step all the time.

*Toast platform has this option.

[rich4747]

I could use some help in setting things up so that my customers get the correct delivery info on their confirmation emails.

I have a baking business.  We only do home delivery, and we only deliver on Fridays.  All orders must be received by Noon on the previous Tuesday; orders received after Noon Tuesday are delivered the following Friday.  I have my hours set to open Friday only.

I have this message all over my web site, but when a customer orders on Wednesday or Thursday, they get a confirmation saying it will be delivered that same Friday, when in fact their order is for the following week.  This creates a lot of confusion for some of my customers, especially new ones.

How do I set things up so that people receive the correct delivery date?  

Thanks.

[AshleyK]

Hi! Thanks for reaching out! I've merged your post with an existing thread where @ChefAngela77 posted a solution that I think will work for you. It's likely you need to adjust your business hours and your prep time (your prep time likely should be next business day, depending on what your business hours are). 

Let me know if this works for you!

[Patchwork]

This setting your own delivery day is a major problem with squares ordering platform. I have made this request for it to be fixed almost a year ago and it hasn't yet. Many people in the threads i've been reading have said they are switching to shopify, but perhaps there is a work around on square:
I haven't tried it yet but one post suggested a work around of changing all your physical products to services which then removes the prep time and order will be ready dates.
Again  i haven't tried it yet but i have read all the threads about this topic and i think this would be potentially the best solution for you - at least until square fixes this issue that so many businesses are asking for. 
The double dates being sent on the customers email are so frustrating it prompted me to respond to you. Good luck and keep us posted if you try it and it works?

[pomellaoakland]

Hey @Patchwork thanks for your message.  I tried the suggestion of changing our items to "Services" - unfortunately, this removes the ability for customers to add Gratuity, which as a restaurant won't work for us. 

If we come up with some other solution we'll post.

[Patchwork]

Ok, that's too bad. 
we just spent 2+ hours on the phone with square tech about this date issue. I know what to do now, except the gratuities part. It would be worth it i think to call for assistance. They were very helpful. Set some hours aside to get through though. The switching from item to service is not a straight forward move.