How to collect cash/pay in-store for Square Online site orders?

[CooksKitchn]

Good afternoon Seller Community ! 

Today I want to discuss a new feature that should be talked about that will be a great tool for businesses all over. I have written down many ideas based on obstacles my restaurant @CooksKitchn have faced during this journey using square as our number one POS system. I want to discuss a feature allowing customers to select a " pay with cash" option making purchases online. All business owners know that cash is king, and there are a lot of people out there that prefer to use cash rather than charge, not to mention with the increase of cash transactions we limit the amount of fraud purchases and bank disputes that have to be performed on a regular basis if you have a busy online store. I believe that customers should be able to select pay with cash when either choosing to pick up or placing an order for delivery. With an option for no show protection to the business, customers will be required to leave a card on file incase their product or service was never fulfilled we will be able to charge the customer either a full or percentage of the product. Yes we will take the risk of customers not having funds on that card and the transactions potentially being declined but its another huge step towards success for as Square users. Please consider this as an option during online checkout to maximize sales for businesses all over.

Ceo 

Dashawn Cook

[The title of this thread has been edited by moderator from its original: Collecting Cash for Online Store Purchases]

[#2]

Hey @rae16,

I moved your post and this entire thread to an existing feature request thread for this.

It's not something you can do at this time. I don't have a timeline on when it would become a thing but you should join our Beta Community where you can potentially test out new features first when they're released!

[#3]

Hi @deltaelevator,

We really appreciate your feedback on this feature request. While we cannot provide a public timeline on the status of this request, please know that we will be sure to let you know if anything ever changes or if new updates are released. 

[#4]

Hi! Great question. There isn't a way to manually add orders to that page specifically, but you have a couple options to accept payment over the phone depending on how you want to run your system. 

1: You can manually accept the card over the phone through either Virtual Terminal or the Point of Sale app. This is the easiest way and will allow you to track inventory. If you need an order ticket to print, you will need to use the Point of Sale app and make an open ticket for the order. 

2: You can create an invoice for them on the dashboard or app and email it to them right after the call is over. Again, this will track inventory, but will not print an order ticket or appear on your Orders Dashboard. 

[#5]

Hi there, @exotictouch!

At this time, orders placed through your Square Online website must be paid for online. I've moved your post to an existing thread where this discussion is taking place, and where we're tracking requests for the ability to pay in person for online orders. 

The most common way that I've historically encountered businesses accepting cash payments for online orders are via invoices and/or phone orders. Have you considered offering a "phone-in" option through your Square Online website? This is likely the most tried and true method by which to accept cash payment for an order. I saw @BBTH's post here, and I thought up another workaround that would enable you to accept cash for pickup and delivery orders.

Workaround: You can add a banner to your main page letting your customers know that you are accepting cash payments:

I'd recommend adding a button to your banner here, as shown above "Call now to order".

This could take your customer to a couple of places:

• I recommend having this button link to your Contact page, as shown above. 
• You can alternatively opt to include a Phone link in your button. Keep in mind, this link will direct your customer to the actual phone portion of their phone and automatically dial your phone number, so this will not work on a laptop or desktop computer.

Here's an example of how you could clarify how your customer are able to pay using cash:
 

Once you get a call - or email - placing an order, you can put the order into the Square Point of Sale app using the open tickets feature. You can accept the order as if it was in-person, and print or close the ticket at the time of delivery/pickup.

We hope that this workaround helps a few businesses in this thread! 😊

[BK-NCM]

We'd really like this feature. It seems pretty basic, especially with the increase in online/call-in orders over the last year.

[ARBakes]

Spoiler

Is there any update to why this hasn't happened yet?

[fen]

Square product team, Any update to this feature? We would like to offer self serve option to our dine in customers. Many dine-in customers prefer to pay after meal. Without "Pay Later" or "Cash" option, Square's scan self serve feature does not provide good dine-in user experience. We need "Pay later" feature please!

[wildflower2015]

We are starting up a bakery and we expect a lot of incoming phone orders at first. What is the best way to take those orders on POS, since most orders aren’t picked up/paid for several days. Open Tickets does not work for obvious reasons. Thanks for any tips!!

[Valentina]

This is a feature request, but my suggestion in this thread may help, @wildflower2015! 🌺 

P.S. Welcome to the Seller Community ✨

[bigcats]

It appears as though cash option is not available because Square will not make any money off of these orders. It's a bit aggravating that my client has signed up for square, built his online store, is ready to go live, and finds out he can't accept cash. Square is a merchant account card processor that makes money by directing people to use their website services and process through their system for their profit. I'm under the impression that their bottom line for cc transactions is the driving force behind the app, not the consumer. It's shameful they don't address this better to the typical small business owner before they commit their time and energy into production.

Who wouldn't want a cash option?? They would still make money hand over fist. Can anyone explain how not giving the small business owner an option to accept cash is better for their business? It's obviously better for Square. But if it's gonna take months through beta tests just to add a button that changes absolutely nothing about the transaction, come on.

[HHFamilyFarms]

Has there been any update on when this feature may be available? I would like to move all of my business to square for website, online ordering etc. to square, but am finding that I am hesitant because this feature and the ability to send an invoice after weighing items to the customer (I sell meat products by the pound and I do not have the time to individually weigh, label, and track each individual package of meat to make sure that i have the correct package). If square was able to integrate these features, it would be much easier for me to finally make the commitment to switch!

[Dwood242]

Is there a way to disable the card payment option from online sales and offer cash upon delivery or pickup option?

[FiveFelineFarm]

Regardless of how the customer ultimately pays for their open ticket, I would like for the item to come out of inventory when the ticket is created to avoid overselling available inventory. 

[sayra]

Hey @FiveFelineFarm - This is a feature request that's not available at this time. The stock amount changes only when the item is paid for. Feel free to post your feature request feedback here with more details, this is a board that's visible to the teams in charge of each/specific feature request based on the product type. 

Have a good day!