Feature Requests are product feedback that comes directly from you, our Square sellers. Our product teams look directly to your feedback to help inform our future development opportunities. Whether it's a small software feature, or an entirely new piece of hardware, if a development from Square can help you grow your business, we want to hear about it.
How to make a feature request
We have revamped our Feature Request process to better serve those providing feedback (Square sellers) and those receiving it (our Product teams).
Step 1: Choose which product your request is for [Which product would you like to improve?]
Square Point of Sale app
Square for Retail
Step 2: Search existing feature requests for this product
Step 3: Did you find your feature request idea?
YES - Click on the request title. Once you have opened the request, hit the green LIKE button and "reply" to the thread with your use case.
What is a use case?
Important information that assists in the development of a feature or product. Use case information helps us understand your business needs and identify any gaps that we have not been aware of.
NO - Submit a New Request. Please include:
product/feature use case
screen shots/video (don't include your private business information)
What happens after submitting a feature request?
After you submit your feature request, our team is notified that it requires our attention. Once we review the request, we will apply a status tag that tells you if your idea is brand new, already being considered, or can't be supported at this time.
Join the Beta program for exclusive access to newly designed features and tools before the rest of the world!
Be among the first to try new features for your business. Test for bugs, provide feedback on how the product works in the real world.
The Beta Program includes betas for Square software across all types of businesses including restaurants, retail, services, hardware and more. Your feedback directly helps us build the right products with your business top of mind.
Join us in our first Global Community at Square and learn how businesses in your local market, as well as around the world, are using the Square App, Beta, and product suite to power their business dreams.
In connection with Square, Inc.’s, or its Affiliates’ (defined below), (“Square”) research and development or testing activities, as proposed or agreed to by Square from time to time, you, as a tester, participant or in such activities, (“Recipient”) hereby agree with Square that:
Square may disclose to Recipient in tangible or intangible form: (a) product plans, products in development, prototypes, beta products, and associated materials, data, or information (collectively, “Beta Products”); (b) other information that is marked as confidential; or (c) other information that Square considers confidential and that would, under the circumstances, appear to a reasonable person to be confidential (“Confidential Information”). For the avoidance of doubt, Confidential Information also includes all notes, analyses, compilations, studies, interpretations, feedback, photos, videos, audio clips, audio visuals, other media or documents prepared by Recipient or its Representatives (as defined below) that contain, reflect, or are based in whole or in part on Confidential Information. Confidential Information does not include information that: (i) was known to Recipient without restriction before receipt, as demonstrated by files in existence before receipt, of that information from Square; (ii) is publicly available through no fault of Recipient; (iii) becomes known to Recipient, rightfully and without restriction, from a source other than Square without breach of this agreement and otherwise not in violation of Square’s rights; or (iv) is independently developed by Recipient without any use of Confidential Information, as demonstrated by files in existence at the time Recipient independently developed that information.
Recipient may use Confidential Information internally only to evaluate the Beta Products in accordance with this Agreement and the Square agreement Recipient has agreed to, or will agree to, as a condition to creating a Square account or using any Square services (the “Square Agreement”) and any other requirements specified orally or in writing by Square (the “Purpose”). Recipient will not copy any Confidential Information. Recipient will treat Confidential Information with at least the highest degree of care with which it treats similar materials of its own, and in any case no less than a reasonable degree of care. Recipient may disclose Confidential Information only to its employees and contractors (collectively, its “Representatives”) as necessary for the Purpose and under a written agreement at least as protective of Confidential Information as this agreement. Recipient will notify Square immediately in writing if Recipient becomes aware of any misuse or unauthorized disclosure of Confidential Information.
Beta Products have not yet been publicly released and are offered for the sole purpose of internal testing and non-commercial evaluation. Beta Products may not perform at the level of a commercially available service; may not operate as expected and maybe modified prior to release. BETA PRODUCTS ARE, THEREFORE, OFFERED “AS IS” WITHOUT WARRANTY OF ANY KIND. SQUARE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN ADVICE BY AGENTS OR EMPLOYEES OF SQUARE MAY GIVE RISE TO A WARRANTY. THE RECIPIENT ACCEPTS ALL RISKS ARISING OUT OF THE DOWNLOAD, ACCESS AND USE OF THE BETA PRODUCTS. SQUARE MAY, IN ITS SOLE DISCRETION, AT ANY TIME, TERMINATE OR DISCONTINUE THE BETA PRODUCT(S), DISCONTINUE RECIPIENT’S PARTICIPATION, OR REMOVE RECIPIENT’S FEEDBACK.
SQUARE SHALL NOT BE LIABLE FOR LOSS OF USE, LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN RELATION TO THE BETA PRODUCTS.
Upon the termination of Square’s internal evaluation or within two (2) days of Square’s written request, Recipient will destroy all Confidential Information, delete or return any tangible Beta Products, and update any beta version of a Square mobile app to the latest released version of such Square mobile app. This agreement’s provisions will survive as to all Confidential Information disclosed.
This agreement doesn’t impose any obligation on Square to disclose any Confidential Information or grant Recipient any rights in Square intellectual property, except the limited right to use Confidential Information for the Purpose.
All bug or error reports, feedback, photos, videos, audio clips, audiovisuals, other media, comments, or ideas Recipient submits to Square about the Confidential Information will be considered “Ideas” under the Square Seller Agreement, and Square will have the right to use and disclose such Ideas to the same extent as other Ideas Recipient submits under the Square Seller Agreement.
Recipient’s obligations in this agreement are necessary and reasonable in order to protect Square and its business. Due to the unique nature of Confidential Information, monetary damages would be inadequate to compensate Square for any breach by Recipient of this agreement. Accordingly, Recipient agrees that any breach or threatened breach may cause irreparable injury to Square and, in addition to any other remedies available at law, in equity, or otherwise, Square will be entitled to obtain injunctive relief against Recipient’s threatened or continuing breach of this agreement.
This agreement is not assignable or transferable by Recipient without the prior written consent of Square. This agreement is the parties’ entire agreement on this topic, superseding any prior or contemporaneous agreements (provided that this agreement supplements, and does not supersede, any other Square Agreement), and any amendments must be in writing and executed by the parties. Failure to enforce any of provisions of this agreement will not constitute a waiver. If any provision is unenforceable, the other provisions will remain effective.
This agreement is governed by the laws of the State of California, excluding its choice of law rules. The exclusive venue for any dispute relating to this agreement shall be San Francisco County, California.
"Affiliate" of a party shall mean and include any entity or association controlled by, controlling or under common control with such party. For purposes of this definition, the term “control” shall mean the ownership (directly or indirectly) of more than fifty percent (50%) of either (i) the voting shares or similar voting instruments or the combined voting power in such entity or association or (ii) the total value of all stock, capital interest, or profits interest in such entity or association.
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Your request has been received!
A member of our Beta team will approve your request shortly.