How to collect cash/pay in-store for Square Online site orders?

[CooksKitchn]

Good afternoon Seller Community ! 

Today I want to discuss a new feature that should be talked about that will be a great tool for businesses all over. I have written down many ideas based on obstacles my restaurant @CooksKitchn have faced during this journey using square as our number one POS system. I want to discuss a feature allowing customers to select a " pay with cash" option making purchases online. All business owners know that cash is king, and there are a lot of people out there that prefer to use cash rather than charge, not to mention with the increase of cash transactions we limit the amount of fraud purchases and bank disputes that have to be performed on a regular basis if you have a busy online store. I believe that customers should be able to select pay with cash when either choosing to pick up or placing an order for delivery. With an option for no show protection to the business, customers will be required to leave a card on file incase their product or service was never fulfilled we will be able to charge the customer either a full or percentage of the product. Yes we will take the risk of customers not having funds on that card and the transactions potentially being declined but its another huge step towards success for as Square users. Please consider this as an option during online checkout to maximize sales for businesses all over.

Ceo 

Dashawn Cook

[The title of this thread has been edited by moderator from its original: Collecting Cash for Online Store Purchases]

[#2]

Hey @rae16,

I moved your post and this entire thread to an existing feature request thread for this.

It's not something you can do at this time. I don't have a timeline on when it would become a thing but you should join our Beta Community where you can potentially test out new features first when they're released!

[#3]

Hi @deltaelevator,

We really appreciate your feedback on this feature request. While we cannot provide a public timeline on the status of this request, please know that we will be sure to let you know if anything ever changes or if new updates are released. 

[#4]

Hi! Great question. There isn't a way to manually add orders to that page specifically, but you have a couple options to accept payment over the phone depending on how you want to run your system. 

1: You can manually accept the card over the phone through either Virtual Terminal or the Point of Sale app. This is the easiest way and will allow you to track inventory. If you need an order ticket to print, you will need to use the Point of Sale app and make an open ticket for the order. 

2: You can create an invoice for them on the dashboard or app and email it to them right after the call is over. Again, this will track inventory, but will not print an order ticket or appear on your Orders Dashboard. 

[#5]

Hi there, @exotictouch!

At this time, orders placed through your Square Online website must be paid for online. I've moved your post to an existing thread where this discussion is taking place, and where we're tracking requests for the ability to pay in person for online orders. 

The most common way that I've historically encountered businesses accepting cash payments for online orders are via invoices and/or phone orders. Have you considered offering a "phone-in" option through your Square Online website? This is likely the most tried and true method by which to accept cash payment for an order. I saw @BBTH's post here, and I thought up another workaround that would enable you to accept cash for pickup and delivery orders.

Workaround: You can add a banner to your main page letting your customers know that you are accepting cash payments:

I'd recommend adding a button to your banner here, as shown above "Call now to order".

This could take your customer to a couple of places:

• I recommend having this button link to your Contact page, as shown above. 
• You can alternatively opt to include a Phone link in your button. Keep in mind, this link will direct your customer to the actual phone portion of their phone and automatically dial your phone number, so this will not work on a laptop or desktop computer.

Here's an example of how you could clarify how your customer are able to pay using cash:
 

Once you get a call - or email - placing an order, you can put the order into the Square Point of Sale app using the open tickets feature. You can accept the order as if it was in-person, and print or close the ticket at the time of delivery/pickup.

We hope that this workaround helps a few businesses in this thread! 😊

[gghw]

Is it possible to accept a cash payment through the online store for a pickup order? This would be a very useful feature where a customer can place an order online and pay with cash upon pickup.

[Helen]

This reply was created from merging an existing thread: Accepting cash payment for online pickup order

Thanks for your post @gghw! It's not possible to accept cash for a pick up order at this time. I agree, it would be useful for your customers! 

I've moved your post in to this thread where other sellers shared their interest in this. If you're able to do this in future we'll update this thread to let you know.

[GRUBBINGRINGOS]

Has there been any talks about adding a cash option for the online store? I run a food truck and this seems like a no brainer. I just set up our menu and relized there's no option for cash . hmmmm

[Chad]

Hello @GRUBBINGRINGOS, currently this isn't on our road map. We're still tracking the feedback on this thread and if there are any changes we will make sure to post an update. 

[kimcheese]

@Square any updates about this feature? We'd like to offer this option to retail as well as wholesale/invoice customers. Your platform is great and this would be abother reason for us to continue growing onto more of it.

[tb2019]

This is a no brainer issue. Unfortunatly without this feature I will have to cancel my square/weebly service altogether. Its quite mind boggling to say the least that this feature isn't possible. Makes one wonder, we landed a craft of an astoroid for christ sake, no way could you ever convince me you cant figure this out. I guess its a matter of greed on both weebly and square.

[crystalcottage]

Same for me.  Just opened up my Square account and loving it, but not being able to perform a cash transaction is a huge pain.  I have to whip out my stone-age receipt book and calculate by hand.  And what a pain for reporting!  

[cmusicshop]

You can do a cash transaction on the POS as well as a check.  I can see why not on the online since you technically can't pay in cash as a part of the online transaction.

On the POS you ring up everything as usual but when you hit the 'charge' key the next screen will have a couple of cash options you can choose (on input your own option).  For example, say the sale is $10.82.  After hitting the 'charge' button (maybe the word charge adds to the confusion) at the top it will say $10.82  $11  $20  other or something like that.  If they hand you a $20 tap that option and the next screen will display the change due at the top.

[GRUBBINGRINGOS]

This is about the online store not having it so you can order online a pick up and pay option with cash. 

[cmusicshop]

@GRUBBINGRINGOS I saw that in the initial thread and that's a good point but the last post was from a new user who didn't specify so I wanted to make sure they understood as the POS can be sometimes less intuitive.