How to collect cash/pay in-store for Square Online site orders?

[CooksKitchn]

Good afternoon Seller Community ! 

Today I want to discuss a new feature that should be talked about that will be a great tool for businesses all over. I have written down many ideas based on obstacles my restaurant @CooksKitchn have faced during this journey using square as our number one POS system. I want to discuss a feature allowing customers to select a " pay with cash" option making purchases online. All business owners know that cash is king, and there are a lot of people out there that prefer to use cash rather than charge, not to mention with the increase of cash transactions we limit the amount of fraud purchases and bank disputes that have to be performed on a regular basis if you have a busy online store. I believe that customers should be able to select pay with cash when either choosing to pick up or placing an order for delivery. With an option for no show protection to the business, customers will be required to leave a card on file incase their product or service was never fulfilled we will be able to charge the customer either a full or percentage of the product. Yes we will take the risk of customers not having funds on that card and the transactions potentially being declined but its another huge step towards success for as Square users. Please consider this as an option during online checkout to maximize sales for businesses all over.

Ceo 

Dashawn Cook

[The title of this thread has been edited by moderator from its original: Collecting Cash for Online Store Purchases]

[#2]

Hey @rae16,

I moved your post and this entire thread to an existing feature request thread for this.

It's not something you can do at this time. I don't have a timeline on when it would become a thing but you should join our Beta Community where you can potentially test out new features first when they're released!

[#3]

Hi @deltaelevator,

We really appreciate your feedback on this feature request. While we cannot provide a public timeline on the status of this request, please know that we will be sure to let you know if anything ever changes or if new updates are released. 

[#4]

Hi! Great question. There isn't a way to manually add orders to that page specifically, but you have a couple options to accept payment over the phone depending on how you want to run your system. 

1: You can manually accept the card over the phone through either Virtual Terminal or the Point of Sale app. This is the easiest way and will allow you to track inventory. If you need an order ticket to print, you will need to use the Point of Sale app and make an open ticket for the order. 

2: You can create an invoice for them on the dashboard or app and email it to them right after the call is over. Again, this will track inventory, but will not print an order ticket or appear on your Orders Dashboard. 

[#5]

Hi there, @exotictouch!

At this time, orders placed through your Square Online website must be paid for online. I've moved your post to an existing thread where this discussion is taking place, and where we're tracking requests for the ability to pay in person for online orders. 

The most common way that I've historically encountered businesses accepting cash payments for online orders are via invoices and/or phone orders. Have you considered offering a "phone-in" option through your Square Online website? This is likely the most tried and true method by which to accept cash payment for an order. I saw @BBTH's post here, and I thought up another workaround that would enable you to accept cash for pickup and delivery orders.

Workaround: You can add a banner to your main page letting your customers know that you are accepting cash payments:

I'd recommend adding a button to your banner here, as shown above "Call now to order".

This could take your customer to a couple of places:

• I recommend having this button link to your Contact page, as shown above. 
• You can alternatively opt to include a Phone link in your button. Keep in mind, this link will direct your customer to the actual phone portion of their phone and automatically dial your phone number, so this will not work on a laptop or desktop computer.

Here's an example of how you could clarify how your customer are able to pay using cash:
 

Once you get a call - or email - placing an order, you can put the order into the Square Point of Sale app using the open tickets feature. You can accept the order as if it was in-person, and print or close the ticket at the time of delivery/pickup.

We hope that this workaround helps a few businesses in this thread! 😊

[GRUBBINGRINGOS]

@cmusicshop I feel ya. I just wanted to clarify. All Good. It's crazy that this feature isn't available. 

[crystalcottage]

Yes, I'm a new slightly confused user, thank you for the clarification. 

Just tried to do a cash sale after receiving an email response that cash POS is an option.  They indicated it would offer me other options after clicking "charge," but its only offering credit card payments; no cash options (it's giving an edit that I must swipe a card or enter payment info).  I can see where it creates reports for cash sales, but what am I missing?  I'm clicking on the "virtual terminal" for the transaction.  I've tried searching for an answer but only see responses re: fees, etc.

[cmusicshop]

As I mentioned on the POS hit 'charge'.  You should see a screen that has the amount in large letters and underneath directly it says "Tap or insert to pay"  but slightly below is has a line for cash with a couple amount options.  Now this is on the tablet/phone POS version.  On the PC virtual terminal I do not see any options.  Sorry if I didn't make it clear it was the POS version.

[nika]

@crystalcottage It sounds like you need to enable "Cash" as a Payment Type in your POS app so that you're able to see it as an option!

Take a look at that link I posted, as it has the steps on how to enable. Let me know if you have questions!

[cmusicshop]

@nika I think you meant @crystalcottage .  I was telling her how to do it on the POS.  I do have that option on it.

[nika]

Ah yes! Thanks for pointing that out and keeping me on the straight and narrow here @cmusicshop! Have a good weekend!

[crystalcottage]

Thank you for clarifying that it's not an option on the PC terminal (which is what I was using).  After hitting the same issue on my iPad I discovered the functionality is tied to the Square POS app.  Once I downloaded the app it's all easy-peasy.   

[crystalcottage]

Thank you for the post, it helped solve the mystery!  

[danimamie]

@Helen Any update on this? I am new to square and thought this feature was available. However now I am questioning it. I almost have to have this option any help?

[ashc]

Hey @danimamie! Stepping in for @Helen here.

There's no updates on this at this time but if there ever was, we'd be sure to update the thread so everyone looking for it knows!

Keep a look out here or on our Community homepage for updates.