How can clients confirm their appointments so I am notified?

[PictureMeBaby]

One feature that I am not seeing on square appointments is a "confirm" button for the clients. The options are "reschedule" or "cancel" Is there a way for a client to confirm their appointment once they receive their notification via email or text. My partner and I like to know how our day is shaping up by the confirmations we get from our clients. We switched to square on the hopes it will help us with keeping up with our clients easier and services, previously we were using just a text message system, but we were notified of a confirmation, cancellation, or if they wanted to reschedule. Square appointments does not give us the confirmations so we have no idea how many people are actually going to show up. Any suggestions? or are we missing this feature in the set up process?

[#2]

Hi there, 

I've heard a few Square Appointments users request this as well, so I'll let our Appointments Team know that this feature request seems to be getting requested more and more. 

Client side confirmation is not available at this time, as the booking of the appointment is assumed to be confirmed and the client is assumed to show up unless they cancel or reschedule, in which you would then receive confirmation of those changes. 

[kellyj]

@designsbydanni

We're happy to continue to pass this request to our Product team and hope to see updates on this in the future.

[Americaq]

@EJ_ , I am also needing this feature. I have used Vagaro and when it sends them the reminder text or email there is a button that states "confirm". This is a great help so that I know if I need to reach out to the client, so that I can replace them with a pending client.

[kanec1]

my staff is not receiving text message when setting up appointments even though i have the option checked in the settings for them.  is this a known issue?

[JustinC]

Hey @kanec1 - haven't heard any known issues about this recently. This might sound simple, but have you tried disabling the text notification settings for your staff and re-enabling it? 

If that doesn't help, reach out to to our Appointments Team - they'll be able to help your staff receive their text reminders. 

[gvsxyz]

Also, the notifications that square supposedly sends lots of times doesn't actually reach my clients. I've had so many cases clients not showing up because they have not received notification of their appointment. So expectation of a confirmation would be helpful in making the decision to follow up with the client over the phone or not.

[bfrenchsalon]

How do I know when a customer confirms appointment 

[trainercole]

Just wondering if I’m understanding this correctly but can you not simply send a staff appointment notification the same way you send client appointment notifications? 

if not, what is the work around? Use a different platform?