Live Q&A: Ask us anything about Square Loyalty 🌟

[cspillane]

On Thursday, February 23, the Square Loyalty team hosted a Q&A (@cspillane, @seiderman, and @lornaz) alongside Square small business evangelist and former Super Seller, @Pesso (former owner of Pesso’s Ices & Ice Cream with 5+ years of experience using Square Loyalty at his business).

We heard what’s working well for your business, as well as ways we can better serve your needs.

[Hollygwynn]

Hi Sorry for the late reply.

I already know that's how all that works, I'm asking for an update to those features. Category restrictions or not, the discount should come off the entire cart. Please ask the coding team to update this 

Also, in almost all other businesses with reward schemes do you earn rewards on the purchase where rewards are redeemed. Please update the rewards program so we as retailers at least have that option.

[homeprogreen]

I am confused about your meaning. I’ve had loyalty set up for my business since the loyalty program was introduced and I have it set so that the customer earns 1 star for every 20 dollars of their purchase ( excluding gift cards) and when they have 10 stars they can redeem for 10% off their entire purchase. In reading your comment it appears that you’re requesting a change to allow the reward discount to apply to the entire cart but that’s already possible and has been since the beginning. 

[perkits]

I know we have discussed this in another thread but I would like to ask again about adding Loyalty to Apple Wallet use Square Terminal. What is the time line?

[GACoffee]

This already works.

[perkits]

What are the steps for set up? Don't think this is working with Square Terminal yet. 

[neoderek2005]

I think you need Square Register.

[seiderman]

Hi @perkits , appreciate your interest in Square Loyalty’s recent Apple Wallet integration. Right now this feature is only available when using Square Register. While I don’t have a definitive timeline to share, we are hoping to make this available on additional devices, including Square Terminal, some time later this year. We’ll be sure to reach out with more information as we make progress.

[Bigbothways]

Is it necessary to have text messaging marketing and loyalty both?

[cspillane]

Hi @Bigbothways,

It’s not necessary to have Square Text Message Marketing in order to use Square Loyalty. Some features (such as Loyalty Promotions) are enhanced with the ability to send a text campaign, but really it's up to your preference and how robust you want to get with your marketing. 🙂

[elmono]

We need to be able to manually adjust the expiration dates for the points. Is there such option coming soon?

[seiderman]

Hi @elmono, you should be able to adjust your point expiration date in the Loyalty settings in your Square Dashboard (Customers->Loyalty->Loyalty Settings). However, this setting will only apply to points earned going forward. You can read more about that here. Hope this helps, but let me know if you have any follow up questions.

[laxarcade]

I want to turn OFF all Loyalty.   It doesn't fit for our business.   The loyalty features on the main screen of the Terminal need to be able to be removed.

[cspillane]

Hi @laxarcade,

We looked into your account and don’t see a Square Loyalty subscription current or in your history. Do you mind elaborating on what you are seeing?

[louarcade]

On the Terminal there are 2 options under "Library" that seem connected to Loyalty.   Terminal users have been asking to have these removeable (hidden) for YEARS now.

The screen on the Terminal is limited as it is, and we have two buttons on the MAIN SCREEN that push our other items down, which we will never ever use.    I can't issue or accept gift cards.  I can't issue or accept rewards.  I can't offer Loyalty.   Yet I have both these options on my Terminals and cannot hide them.

Please let us turn these off.

[cspillane]

Thanks for the details, @louarcade. I'm syncing with the appropriate team on your feedback now.

[laxarcade]

The response above was from us, @louarcade is the other account we have for a different location.   

[Hopz]

It would be really helpful if Square could create a loyalty program for use in franchise locations. It's very difficult when our brand has multiple franchise locations and only loyalty points are accumulated at a particular owner's location or multiple locations owned by the same person however the points are not shared or usable between multiple different franchised locations

[cspillane]

Hi @Hopz!

Thanks for your message. We recently introduced some new features for franchises that help solve for this very use case. Someone from our team will be getting in touch with you shortly to discuss!

[JTPets]

When can we expect some implementation of a frequent buyer program that will allow me to track the vendor sponsored programs I have available to me?

Right now I have a points program, but i want to track buy 12 get the 13th free of certain products

[seiderman]

Hey @JTPets, just want to make sure I understand the request correctly, you’re looking to have multiple programs based on specific categories of items? Right now we don’t have any plans to support this type of functionality. However, we’re always looking for ways to increase the value and feature set of the program so appreciate you sharing this request. 

[Kramersfarm]

Completely new to the loyalty program so I’m very interested in how to set it up and how it works on square.  Thank you for doing this seminar.