Add to cart button not working for some customers.

[Brooks21]

Hi there,

Has anyone worked out a fix for the add to cart button not working for some customers on their websites? 
I’m thinking it’s if they haven’t updated their browsers in a while but I’m really hoping it’s not that, and is actually an issue I can fix… 

anyone else come across this?

[Arie]

Hey @Brooks21,

Thanks for writing in to the community, and welcome, I noticed it's your first post 👋 🙂

I'm sorry to hear your customers are having trouble with the add to cart function, how frustrating! It would be great if you could find out which device, and browsers, you're seeing this issue on, and let our support team know, who'll be able to dive in a bit deeper. If necessary, we can file a ticket with our team to look into this further, too. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

Please let us know how you go!