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I am not sure why but I just launched my online store and received a message on my Facebook page from a customer saying that their Ipad security is listing the site as unsafe and not secure. Why is this and how can this be fixed? Obviously this is an issue
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Square Online
Hi @MattHebb1995-
Welcome back to the Seller Community! 🤗
The SSL for the Square Online Store (powered by Weebly) should be automatically enabled when the site is published, meaning it is a secure link.
What browser are they using? Let me know so I can look into this further! ✨
Seller Community & Super Seller Program Manager | Square, Inc.
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Hi @auraandamethyst - I'm sorry to hear that this issue with your domain has brought you to the Seller Community! 😥
This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and settings with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.
In the meantime, I suggest looking over the troubleshooting steps listed here in our Support Center.
Community Moderator, Square
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Hi @Richard144 - Welcome to The Seller Community, it's always nice to see a new face 😊
I know how frustrating that can be. Happy to check on a fix for you if the issue is still occurring.
On my end your site, your site appears to be safe and secure.
However, I understand how important it is to appear this way consistently and for everyone.
If you'd like, you can always update your A records to
199.34.228.164 to ensure that your site is always secure.
I hope this helps.
As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨
Community Moderator, Square
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I am having this same issue when guest are trying to access from chrome it is saying its not a safe site. www.dreamextensions.square.site
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Hey there @Little-see your correct domain is dreamextensionsllc.square.site. This one should appear secure.
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My experience was using www.yourname.square.site was the problem. instead you should use https://your name.square.site
let me know if that helps
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I am getting the same messages from customers. Just about to launch my website. Can someone please help what I should do. "connection is not secure" I unpublished and republished.
Thank you
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Hello,
I've recently transferred my domain to Square and now it is showing as Not Secure. Can someone please assist me?
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Hi @auraandamethyst - I'm sorry to hear that this issue with your domain has brought you to the Seller Community! 😥
This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and settings with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.
In the meantime, I suggest looking over the troubleshooting steps listed here in our Support Center.
Community Moderator, Square
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Our web site has said 'unsecure' from the initial set up. What do we need to do to 'secure' our web site?
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Hi @CAAA - Thanks for reaching out to us here on the Square Seller Community👋
I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.
Please see the reply from me at the top of this thread which has been marked as the Best Answer to this question ✅
I hope this information is helpful but please do let me know if you have any additional questions.
Community Moderator, Square
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