Most of our deliveries are gifts that the buyer sends to a friend, client etc.
The problem is when the buyer clicks on the address button to enter the recipients address she is not prompted for a name!, only an address! We had to created a modifier reminding the buyer to give us the recipients name, because many forget.
Can we change that. It is very confusing in the check out but also with any subsequent Notification emails etc .Right now the notification email lists the buyers name right above the recipients address! Super confusing!!!!!!!!!
Square always assumes that buyers ship to themselves which is not always the case. This needs to be addressed as any business in the gift industry, flower shops, chocolate shops etc struggle with this setup.
Hello @chocolatemann,
Thanks for being a contributing member of the Community!
The field you provided in the screenshot above is mainly to confirm that the address is local and available for local delivery, which is why a name is not needed. However, adding a specific field for the recipient's name during checkout would indeed be a valuable feature request.
In the meantime, for gift local-delivery orders, buyers could enter the recipient's name under the contact field and their personal information under the billing address at checkout (Please see image below).
However, I can see how this workaround might cause confusion for some users.
