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refunding customers

For some reason when trying to issue a partial or full refund the process goes through until the customer puts in their card and then a message pops up saying, unable to complete-contact bank 

I contacted my bank and they assured me it was nothing to do with their end so I am contacting Square for some help and a resolution to this matter

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Super Seller

There are a few steps in this help article, including how to contact support if these steps fail:
https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail

 

Michael
New Light Photography | SUB Photo | Square fan
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