We are a store with about 10,000 regular customers but also over 50 accounts who are used to having a credit 30 day account when we ran quickbooks. This is how quickbooks POS ran. They charge their products at the register sometimes multiple times a month, sign a receipt, then kept track of these transactions under that customer and formed an invoice. At the end of the month we send it through mail or email and they either pay online, in store, or by mail.
We have been running square for two years now waiting for them to upgrade a system for this very common POS transaction.
Right now we have to create an other payment at the register with their name in the notes, then have them sign the receipt. We take those receipts the next morning and manually add the items to their draft invoice with a note where we put in the date they purchased the items. At the end of the month we send out invoices mostly by mail. The invoices do not look professional because they aren't designed to be printed, only emailed. Then once the customer pays the invoice we have to take all of those original receipts and return them to avoid the system counting the transactions twice. It's a hassle and very frustrating when we are used to just putting the customers name to the transaction and having it do everything else for us.
