Appointments: How do I prevent clients from double booking

[PRO_Therapy]

Hi there,

Ive been using square appointments for years and it syncs with my online website. Tonight a client has been able to double book an appointment. The first client was booked by me earlier today. The second client booked themselves in online this evening at the same time. I have never had this issue before and I'm confused to why this has happened. Anyone else had this problem. Any help would be appreciated!

Thanks in advance 

[Breffni]

Hi @PRO_Therapy thanks for flagging this. 

That sounds strange that this has happened randomly. Have you made any changes to your settings at all recently? 

We have a feature called processing time which lets clients book during downtime of existing appointments so I wonder if that might be the case here? 

You can take a look at how that works here. 

If this isn't set up on your services, then I'd suggest getting in touch with our support team directly so that they can pull up your account and look into these two bookings specifically. We would need the account specific information here that we can't access on the Community. 

Let me know what you find.