Solved: Cookies - can't see site when 'necessary only' is ... - Page 2

suzi_edg · ‎02-28-2021

Hi there - people in this group have been so helpful and generous in their advice that I have been extremely grateful for the help I have already received as a beginner in this area/ If anyone was able to advise me with this problem I would appreciate it enormously.

I have set up my cookie settings with CookieBot and after much headscratching thought it was ok. However, when I went back to my site a few days after making the changes I was unable to see anything at all other than the FB Messenger icon at the bottom of the screen - the rest of the screen was entirely blank below the browser bar. After a bit of investigation it transpired that all was well when choosing 'Allow all cookies' but having previously selected 'necessary cookies only' when viewing the site on my laptop, I am unable to access the site. This isn't ideal for customers, of course - please can anyone shed any light on what I may have done wrong and how to put it right?!

Many thanks

Suzi

tranguyen · ‎03-02-2021

Thanks for sending that on @suzi_edg 🙂! I had a look here and I think it might be working now? I check the website on both my computer and my own phone. When selecting Use necessary cookies only on both Chrome and Safari, I was still able to see the site, click into the Instagram feed and view products.

Here's the website when I'm selecting just Use necessary cookies only.

Here's the website when I'm selecting Allow all cookies.

Would you mind trying to visit the site on an incognito browser/private browser for me and see if that would help? If not, please let me know the exact version of your browser (you can check this here). That way, I can check in with the ECOM specialist team to reproduce this issue as well.

Tra
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tranguyen · ‎10-15-2021

Thanks for raising this @PortalBookshop! I double-checked the site just now and it should be appearing as normal when only necessary cookies are selected. If it's still coming up as blank for you, would you mind trying to clear cache & cookies and try again?

(view in My Videos)

If that still doesn't resolve the issue, can you let me know:

The exact version of your web browser. To find this, visit whatwebbrowser.com.
Confirm the device you’re using (PC, Mac, iPad, Android device, etc.)

Tra
Community Manager, Square
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DawnW · ‎10-15-2021

Thanks @tranguyen you seem to have worked your magic for us The Glass Barn Studio 🤞

Cookies - can't see site when 'necessary only' is selected.