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I have spent over 30 minutes on live chat then got cut off. It said due to too long for my response. I was no more than 20 seconds! Then numerous attempts to re connect even as the notice states they are online, a form keeps popping up to send and email. ......there is no live chat!
Now I have been calling from Australia , first time 12 minutes to listen to some crap piano music, now 7 minutes ...same thing, on international phone and a recorded message to classical piano music, nearly 8 minutes now, international calling.....still no answer.
Now a suggestion to go to help/support or...... to wait, 9minutes.
Totally let down, I have to get to work now and so after 4 days, I cannot get my site published as the instructions dop not fit to process needed. This is the second time this has happened.
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And being unable to get any assistance by, live chat, by direct phone and email for days now. Are you auto respond too or someone to help?
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Our team is taking a look now, @SteveA, so sorry we've not been able to connect --- we'll reach out via email shortly!
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Yeah, I have been trying to get a hold of someone for most of this afternoon, and no answer, just piano concerto hold music. No response to email as well...WTF?
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Hi @bwuddas17,
It looks like you were emailing us towards the end of our day, and those tickets can take at least 48 hours for a reply. Long hold times, too, sometimes... but I intercepted your message and emailed you back! Talk to you soon.
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