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I keep on getting this error when I want to add or change a payment method:
"We encountered an error updating your billing information. Please use a different payment method or try again later."
Is that a temporary problem, or am I doing something wrong?
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1 REPLY 1
Hi there @JDT,
Unfortunately, this is not something we are able to replicate this issue on our end, we do recommend getting in contact with our direct Customer Success team. You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like “speak with a rep” to be directed to the teams available to your account.
Ellie
Community Moderator, Square
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Community Moderator, Square
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