When I try to reset my password it says verification key not found - please help

[LizBrown]

When I try to reset my password it says verification key not found - please help,

Liz Brown

[Bernadette3]

Hi Liz. I believe this is a cache error with the browser you are using. I just sent you a new email, though. Can you please try opening the email from a different browser in private/incognito mode? 

[LizBrown]

Hi Bernadette,
That's very kind of you. But I've had to borrow a friends login in order to send these messages. So the password reset has gone to his account. I am trying to reset the account with my email [personal info removed]

Thank you,
Liz

[Adam7]

Hi @LizBrown.

That can happen when part of the reset link in the email is truncated by some email problems (like when it wraps it to a new line). Can you copy the whole link from the email, then paste it into a browser address bar and try again?

[LizBrown]

Hi,

I tried the reset link in 4 different browsers - pasting it in each time and in incognito mode on each. They all said ' verification key not found.' Please help,

Liz

[Adam7]

Are you right-clicking and copying the URL that way or selecting the full displayed link?

Are you using a web browser to view your email on a mobile device?

[LizBrown]

I am using a PC. I both clicked on the link and then copied and pasted it into the address bar. This was with a password reset I requested a number of weeks ago. I can try again?
Liz

[Bernadette3]

Sorry about that, Liz. Can you verify the site url of you website so I can make sure I'm looking at the right account? 

[LizBrown]

I don't have a website but I signed up under this email lizbrown341@btinternet.com

I'm trying to become the admin for http://hopkinssociety.co.uk/ but it won't let me because of the account I created.
So I'm just trying to log in to delete my account.

[Adam7 · Accepted solution]

I've manually reset your password and emailed that to you, @LizBrown. You should get that in a few minutes.

[LizBrown]

That worked! Thank you so much for your help,
Liz

[LizBrown]

That worked! 
Thanks so much for your help,

Liz

[Bernadette3]

Glad to hear. Thanks for confirming for us. 

[PylesDesign]

Hi there. I'm having the same problem as previously mentioned. When I go to login to my client's site, it says my login is incorrect (even though it's not), and then when I go to reset the pw and enter a new one, it says "verification key not found". Please help.