Let me start by saying I love Square and I spend a lot of time defending the fees associated with this service but I finally have a frustration to voice.   With the new appointments levels you added the automated contract to the premium level.   As a consultant for the spa industry who has converted approximately 80 solo practitioners back to Square from your competitors in the last 60 days I’m frustrated to see the contract feature added to the premium level. And it’s causing me HUGE pushback from my clients who I sold on converting because of the lower costs of overhead.   As solo practitioners we have a high need to protect our income so I have the created a contract that includes a CCA with spa policies to auto send to every appointment to ensure we have proof that clients acknowledge spa policies. Which you require to defend chargeback requests.   That single feature now costs $40/month. As solo practitioners we don’t need the teams features and I have justified and quantified the $29/month for no-show protection but $69 for access to one of the most important pieces that YOU require to protect our income is a bit excessive seeing as the other features in that subscription level are centered around teams/employee tools which do not apply to solo business owner/operators.   Is there any possibility for Square to reconsider adding the contract feature to the professional level? $40 plus marketing, plus SMS, plus plus plus actually borderlines on making you less of a benefit than your competitors in the spa industry and one of the greatest selling points for square has been up until these recent changes to appointments levels the easiest way to convert my clients while safeguarding revenue during a pandemic.  The spa industry did not receive any of the cost cutting benefits that the restaurant  industry did but we took a bigger hit as we were forced to actually close and many are still facing closures. This change feels like a huge hit as it compounds with record breaking supply increases.   I would greatly urge Square to reconsider adding the contract feature to the professional level instead of the premium level. As I truly believe this is going to cause both my Business and yours to take a great loss.  thank you for your consideration. ... View more