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Online Store not working with Safari

We have had a number of customers report when using an Apple product and safari, they can not add anything to the their cart on our online store. We tried it using Chrome and Firefox, and it worked fine. When we tried it on our Ipad we confirmed the issue the customers are seeing. Items are not loading properly and being added to the cart.

 

We are running the store in iframes, but we have also confirmed the issue on the square direct link.

 

Our site is https://www.21barrels.com/copy-of-our-cider-wine-1

https://21barrelswine.square.site

 

Message 1 of 7
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6 REPLIES 6
Square Community Moderator

Hey @21barrels- Thanks for bringing this up. 

 

I know Weebly and Apple were experiencing some linking issues a few weeks ago but they should've been fixed. Since it looks like you're still running into the same troubles we were having not too long ago, I'd go ahead and reach out to the team so they can investigate and create a ticket if needed.

 

Sorry for the trouble.

Nika_S
Community Moderator, Square
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Message 2 of 7
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Hi - is there an estimate when this will be resolved? I just switched from squarespace only to find this issue when I was testing. 

Message 3 of 7
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We're having this issue too -- just started happening today to my knowledge. When customers try to add an item to their cart, they see an error message that says, "Select a pickup location to add to cart" and even though the Store pickup is selected, the Add to Cart button is grayed out. 

 

We have two store sites -- one works in Safari, one doesn't work (https://colmonis-specialorder.square.site/). Any thoughts? We're kind of in a time crunch here as these orders are for Thanksgiving...

 

 

Message 4 of 7
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Square Community Moderator

Hi @colmonis - thanks for taking the time to reach out to us here on the Seller Community. Happy to have you join us! So sorry to hear about the trouble with Safari and your Online Store.

 

We would recommend giving a shot to these specific troubleshooting steps listed in this resource. They will insure that not only your browser, but also that your device itself, is running its most up-to-date version of its software. Often times, previous software versions can create glitches and performance issues.

 

Keep me updated on your progress!

Joe
Community Moderator, Square
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Message 5 of 7
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Customers are still having issues when trying to order through the online store using Safari. How can me address the issues with them

Message 6 of 7
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Square Community Moderator

What issues exactly are they experiencing @droidbaker?

Isabelle
Community Moderator, Square
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Message 7 of 7
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