Charging Cancelled Subscription

afrisian · ‎10-05-2020

I emailed months back to cancel the subscription I recently noticed I’m still being charged. Can you please action this?

tranguyen · ‎10-05-2020

Hi @afrisian, really sorry to hear this! Can you let me know which subscriptions you are looking to cancel, I can definitely escalate your case to the relevant team.

Tra | she/her
Community Engagement Program Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!

afrisian · ‎10-06-2020

Thanks. It's for a Weebly Performance Bundle Plan

tranguyen · ‎10-06-2020

I've opened a case directly with the appropriate team so they can follow up with you directly! For reference, your case number is 59858606. The team will reach out to you via email so do keen an eye on your email inbox.

Tra | she/her
Community Engagement Program Manager, Square
Have a burning question to ask in our Question of the Week? Share it with us!

RITN · ‎05-08-2023

I hate to ride along on someone else's thread, but I cancelled, cannot log in to make a thread of my own and am being charged for Weebly pro. I do not want any more charges by Weebly to my credit card.

JJ_ · ‎05-10-2023

Hello, @RITN, and welcome to the Seller Community.

I would like to take a closer look into this situation for you. When you have a moment please reply back with a link to your website and I will gladly look into this for you.

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.