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We run a small women's clothing store in Minnesota, and we have been having a lot of issues with customers damaging clothing while trying them on in the fitting rooms. Sometimes, one of our staff can sew a strap or a button back on, but other times items are stained with make up or ripped too far beyond repair. When this happens the item is a total loss for us. Has anyone had experience with charging a "damage" fee to their customers - in the spirit of "you brake it, you buy it"? We have brainstormed adding a notice on our fitting room policy that states damaged items will be charged a percentage (15%? 20%?) if not purchased. Thoughts? Ideas? Thanks!!
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Hey @shopivymoon
Just from one business to another, I think your option is perfectly fine. Especially if it has happened multiple times before.. I would also maybe place a few of these policies throughout the store (racks, entrance etc) so there won't be any excuse of "we didn't see the policy"
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