Unable to Sign In & Temporary Lockout errors on Dashboard

[Jtasch]

This morning I received a message that I needed to change my PW by July 12 and asked if I wanted to. I changed my password and now cannot access the Dashboard app. I can log into square on the website and the Square app but not Dashboard. When I open the app I get the message 

Unable to Sign In
The operation couldn't be completed.
(GPBCodedInputStreamErrorDomain error
-100.)
OK

then when I log in I get the message 

Temporary Lockout
There have been too many failed sign-in
attempts for this email address.

anyone else experiencing this issue? As usual, I called CS and got unhelpful information by a rep who seemed to care less and said they are aware of the issue but have no eta on when it will be fixed. I suspect he just told me this to pacify me. Anyone else have input? Thank you!

[Jtasch]

Bump

[justaquestion]

Same exact thing happening here! Trying to figure out why I keep getting “temporarily locked out” when I’m definitely not logging in (and have updated my password everywhere).

It also would have been nice to have a warning saying that changing the password would immediately shut down the register in my shop! That was quickly resolved but not fun to disrupt business on a Saturday morning.

[Jtasch]

Are you still locked out? I appear to be locked out still currently on the dashboard app. 

[RH24]

We're having the same problem.

[PopandDutch]

I'm having the exact same issue today! Logged in just fine on the computer/iPad, but can't access any Square apps from my iPhone. 

[Jtasch]

Please comment if you’re having a similar problem with Dashboard app

[repopgifts]

Ditto. I'm getting the same message after changing my password as prompted to do so.

Any word from @Anonymous yet?

[Seller5008]

Raises hand for same issue.

[Rivers212]

Me too

[Jtasch]

@Arie 

[Coco2214]

Same issue

[Jtasch]

Is there any update? This issue is affecting my ability to manage different locations of my business. I contacted customer service yesterday and was told I would recieve a call today which I never did. 

[Tennis27]

Same here since Thursday.  Very frustrating.  

[holysmokeslex]

Same issue here

[NZ7]

Same here once logged out you can’t log back in, tried many devices nothing worked 

[Jtasch]

Square has still yet to acknowledge this issue that is affecting a ton of people!

[Prestostrangeo]

same here, been locked out for a few days, very very annoying... please acknowledge, Square support, and provide information ASAP

[HC_Charlie]

I got the same message logging in all week. My dashboard is fine and I can access that, but I'm so fearful of my Register. I'll have to plan to go into the store early today to make sure I can sign in successfully and have it ready (hopefully) for transactions today. (fingers crossed)

This is why I avoided changing up until the very last day today. Square, I wish you wouldn't force me to change my password. Enable 2-step verification or something but hey, I understand security issues, but forcing this isn't fun especially if it's not working for people.

I was going to wait until I got a message that said it was now time, but the last time I read the message it scared me because it just said if the password expires you won't have access, so not sure if it would then prompt a change or just shut me out.

[yomrcelis]

Having the same issue on my end. Had to update my password before the 12th of July and when I updated my password it enabled a temporary lockout on my mobile app dashboard. The issue started yesterday and I tried signing back in this morning with no luck. hope this is resolved soon. 

[RH24]

How many people are using the iPhone app vs Android here? Is it happening on both platforms? I'm on iPhone.