I have downloaded the application but it doesn't recognise my mobile phone number and the postcode

[Julio3]

I have downloaded the application but it doesn't recognise my mobile phone number and the postcode 

[MayaP]

Hello @Julio3,

Thanks for reaching out and letting us know. I'm sorry you are having some issues!

 To clarify you are trying to sign up and it doesn't recognize the phone number and zip code? Or are you trying to sign in? If you have any screenshots of the error message and can provide that would be great.