We are onboarding a consignment store to our consignment tracking software and I'm having a hard time getting POS feedback to the right people. We are seeing a significant delay in the catalog refresh on our POS using Square Register. It's gotten worse. We have 40,000+ items in one of our stores and we are onboarding a consignment store to Square with close to 50K items. I'd like to see what we can do to ensure we they aren't suffering from the same refresh delay that we see.
Hey @ConsignConnect, thanks for flagging this. Are you needing to import more than 30,000 items at once for this new store? If so, please get in touch with our Customer Success Team. They'll be able to take a deeper dive into your account settings and make sure everything is working smoothly. Hope this helps get you in the right direction.
a week ago - last edited a week ago
Re: Seeing long delay on POS refresh using Square Register
@Tom they are already in there. And I think the large # of items causes the refresh to take forever. I think it's refreshing the entire catalog or close. Causing the screen to hang for quite a while.
I can live with it but we are onboarding more consignment stores (using our consignment sofware) with large item catalogs as well, and if the POS team can fix the refresh - maybe only push new items, instead of the whole catalog, that would improve their experience too.
It doesn't refresh the catalog after every transaction but it happens often enough to slow the line. Do anything in the menu screen, like transactions, reports, customers etc always triggers a refresh. Thanks for your help.
Got it—thanks for letting me know. I've surfaced your post with our Point of Sale Team and asked for further clarification. We'll circle back with any other advice that may help improve performance. Appreciate your patience.
@Tom FYI, I don't know if there's been any work done within the POS since I posted here but I've noticed the number of refreshes where I have to wait for the item grid to load and start responding to sku searches has dramatically decreased. Going into settings or another screen and back to the checkout item screen, still forces a refresh but the number of times between transactions where it refreshes seems to have decreased quite a bit. Let the POS team know I appreciate it if they have been working on it! Thanks
Thanks for letting me know, @ConsignConnect. I'm glad to hear that the performance issues you've been running into have improved. I was able to touch base with a product specialist and review your post—we weren't able to pinpoint a specific cause for the delay. If you notice anything that seems off in the future, I would suggest providing an example to our Customer Success Team. They'll have more visibility into your settings and can escalate further if needed. Hope this helps keep things working as expected!