we are having major issues with split transactions

[plantnerd]

had a customer give us $190.57 in cash wanted to pay the remaining 190.57 with credit card.  The sales transaction, when moving to the credit card portion, brought up the wrong amount needed as over $200.  Now the entire transaction is not showing up in our system and our drawer is off by the $190.57 cash amount.

We don't do many split transactions,  but this started about two weeks ago.  The first entry is done, then when we proceed to the next entry, the amount is incorrect.  How do we fix this!   Seems like a system error to me, and I don't know what to do.

[nika]

Hi @plantnerd- Sounds like a weird thing happening there. I can't think of any reason as to why the POS would be showing that MORE money is owed than what is actually left on the transaction.

When you get a chance, I'd recommend reaching out to our CS team so they can take a look at the actual transaction itself and do some troubleshooting.