Changes to software updates on Square Register and Square Terminal

[Ryan_M]

"Keep your device plugged in and powered on overnight."

We are making changes to how software updates function on Square Register and Square Terminal to improve device performance and reliability. As a result, some software updates may now take longer than they do today.

We never want your business to be disrupted by a software update. To avoid disruptions, we recommend you keep your device plugged in and powered on overnight. Your device will check for and automatically install updates every night at 3am (or, change the time of automatic updates from 3am by going to Settings > Hardware > General > Nightly Reboot). Staying plugged in and powered on overnight keeps your device continuously updated and ready for use. 

If you can’t stay plugged in and powered on overnight, we recommend periodically checking your device for updates, or budgeting time to install critical updates at the start of your day. Go to Settings > Hardware > General > About Register or About Terminal to check for updates.

[QuokkaCoffee]

This week we learned the hard way to double check even after you've set your preferred time! 

Sincerely,

A cafe owner who stupidly put down 10am instead of 1am

[Seamus]

@QuokkaCoffee Sorry to hear this, I imagine it wasn't the most convenient timing - hopefully you don't experience further disruptions in the future!

[SwanYC]

Hi There, 

we have 4 Terminals and plugged them in over night for the update. 3 out of the 4 are now not working. they wont connect to our wifi saying it is a public wifi network which its not. when i connect it to my pocket wifi that connects but says error Syncing, we are unable to load square terminal. check your network connection and try again error code: CB4 but the connection is there. 

can you help?  

[Laurie_]

Hi, @SwanYC, we're sorry to hear you're running into these issues!

There are specific network requirements for the Square Terminal, the most important being the network type you are attempting to connect with.

You are unable to connect your Square Terminal to a captive portal network (or public network). A captive portal is a network that requires you to agree to terms or conditions to access the internet connection (these networks are common at coffee shops, airports, and other public internet access points). 

I've included a list of supported Network Authentication Protocols below that you can use to check against your current network in the meantime:

Square devices support:

WPA/WPA2 PSK
WEP

They do not support:

WPA/WPA2 Enterprise
WPA3 PSK/WPA3 Enterprise

As this is impacting the majority of your devices I suggest reaching out to our Support Team as your next best step, in order to resolve your network connection ASAP. You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time).

Otherwise, we'll continue to monitor this thread for any further questions you may have for us.