Re: CBD Oils and Balms - Ok with Square?

Best Answer

Update (10/3/19):

Good news, folks! We're launching an early access program to support the sale of some CBD products! 🎉


Generally speaking, sellers in the program can accept payments and carry items that meet the following requirements:


  • Hemp and hemp-derived CBD products that have less than 0.3% THC in all states excluding Idaho and South Dakota. Payment acceptance is for the US only at this time.
  • No marijuana or marijuana derived products; products that contain more than 0.3% THC, illegal drugs and products that otherwise violate Square’s Payment Terms.
  • No hemp flower.
  • Included items cannot make health claims.


For more details on eligibility, head over to this resource in our Support Center: Accepting Payments for CBD in Square Early Access Program.


👉 To complete an application form and request an invite to join, go to to www.squareup.com/solutions/cbd, then click Get Started👈


Thank you for your patience as we continue to work on this endeavor! We're excited to help our sellers by offering a reliable solution for CBD sales.

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Message 71 of 88

Re: CBD Oils and Balms - Ok with Square?

Are we supposed to receive confirmation when we apply? I didn’t get anything in my email 

Message 72 of 88

Re: CBD Oils and Balms - Ok with Square?

Hey @Rebel1, I'm not sure of confirmation or notification emails, though I surfaced this question internally for more clarity. Generally speaking, it takes 5 - 7 business days for our team to review new applications. Appreciate your patience!

Message 73 of 88

Re: CBD Oils and Balms - Ok with Square?

Quick update: we will be adding an automated confirmation email to the application experience. In the meantime, once you've submitted your application, rest assured that a team member will follow up with you as soon as your review is complete.💯 

Message 74 of 88

Re: CBD Oils and Balms - Ok with Square?

Is the turn around time still 5-7 days?  I submitted my application a week ago and haven't heard from anyone (and no confirmation). Is there a way to check it was received? Thanks!  I am eager to get things going before the holiday rush!

Message 75 of 88

Re: CBD Oils and Balms - Ok with Square?

@hbhurt So sorry to keep you waiting for a reply. We've had a lot of interest in this program so the review process is taking a bit longer. When your application is in review our team will reach out! Thanks for your patience in the meantime! 

Message 76 of 88

Re: CBD Oils and Balms - Ok with Square?

Can you clarify your answer?
You stated "No hemp flower.", but the "What Can I Sell" portion of this article, which is the article we are reading when applying, states something different.
"Why can’t I sell hemp flower?

Square is still evolving our CBD policy, and at this time hemp flower is permitted only if lab certification confirming the THC level and ingredients is provided. Please note that marijuana sales are also not supported, and Square has no plans at this time to support such sales."

Of course this article is confusing because the question is "Why CAN'T I sell hemp flower" but the answer states that you can. 
Any responsible merchant should have COAs for their products. Any very responsible merchant will also be lab testing their products to produce their own COAs to verify the COAs that come with the products from the manufacturers.

Message 77 of 88

Re: CBD Oils and Balms - Ok with Square?


Hey @Innerzen, thanks for checking in! Apologies for the confusion—we do allow for hemp flowers but require the necessary lab certifications confirming the delta 9 THC levels.


Hope this helps clarify—and I'll be sure to surface your post with the appropriate team members internally. Please don't hesitate to let us know if any questions remain.

Message 78 of 88

Re: CBD Oils and Balms - Ok with Square?

Thanks for the reply!
It probably changed 4 seconds after you posted. LOL.

Times they are a changin'


Message 79 of 88

Re: CBD Oils and Balms - Ok with Square?

Tom, my account has been setup since September 19th.  I used an invitation URL to the CBD Early Program.  However, I do not see anything to indicate that my store is in the CBD program.  I have a physical retail store set to open next week.  I have communicated to Square Support numerous times and am told I don't have an account manager so I cannot get anyone to help me.


Message 80 of 88