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Customer Code & Phone Number - Where is it?

I'm a Square Seller. How do I contact Square over the phone? 

Message 1 of 424
293,268 Views
1 Best Answer
Square

Best Answer

To get started, Square is currently able to offer phone support for active Square Point of Sale customers (Cash App customers can reach out here for assistance over email).

 

When calling in, customer codes are required to request a call from our support line ([Redacted]). The codes verify your account with Square, and help our team to pull up information about your account in advance, so that you don't have to wait on the line any longer for us to manually look it up. 

 

In order to get your customer code, or lookup an existing code, follow these steps:

 

  1. Visit the Contact Us Page
  2. Search or Select your issue. If you don't see your issue- hit > More.
  3. Once you hit > More, you'll see an option at the bottom that says > I Don't See My Issue. From there it will give you the option to call us as long as you're logged in.

 

We offer phone support from 6am-6pm PT, Monday-Friday. Phone support is only available for active Square Sellers, and Specialist availability varies based on time of day. Keep in mind, when our phone lines are closed you will not see the option to call us. If that happens, you can also:

 

  • Send us an email – we respond 7 days a week
  • Send us a Direct Message on Twitter  or Facebook  – we respond 7 days a week
  • Search or post in the community – your question may already have been answered!

 

***Please Note***: If you've been in touch with our Account Services team regarding an account verification request, you'll need to continue to correspond with them directly. They typically send a unique customer code and phone number via email when they request additional information, so please check your inbox. This community site is publicly visible, so to protect your privacy, we cannot provide insight into account specific questions.

View Best Answer >

Message 2 of 424
434,962 Views
423 REPLIES 423
Square

Best Answer

To get started, Square is currently able to offer phone support for active Square Point of Sale customers (Cash App customers can reach out here for assistance over email).

 

When calling in, customer codes are required to request a call from our support line ([Redacted]). The codes verify your account with Square, and help our team to pull up information about your account in advance, so that you don't have to wait on the line any longer for us to manually look it up. 

 

In order to get your customer code, or lookup an existing code, follow these steps:

 

  1. Visit the Contact Us Page
  2. Search or Select your issue. If you don't see your issue- hit > More.
  3. Once you hit > More, you'll see an option at the bottom that says > I Don't See My Issue. From there it will give you the option to call us as long as you're logged in.

 

We offer phone support from 6am-6pm PT, Monday-Friday. Phone support is only available for active Square Sellers, and Specialist availability varies based on time of day. Keep in mind, when our phone lines are closed you will not see the option to call us. If that happens, you can also:

 

  • Send us an email – we respond 7 days a week
  • Send us a Direct Message on Twitter  or Facebook  – we respond 7 days a week
  • Search or post in the community – your question may already have been answered!

 

***Please Note***: If you've been in touch with our Account Services team regarding an account verification request, you'll need to continue to correspond with them directly. They typically send a unique customer code and phone number via email when they request additional information, so please check your inbox. This community site is publicly visible, so to protect your privacy, we cannot provide insight into account specific questions.

View Best Answer >

Message 2 of 424
434,963 Views

I am using another scheduling/payment software for my business currently. I am very interested in Square, however. I want to speak with someone about what Square has to offer but I can't find a number to call for prospective customers.... any help??

Message 3 of 424
141,119 Views
Square

@KinetiXMT Hi there, glad to hear you're looking into Square for your business. 

 

We only provide phone support to active Square Sellers, but we're more than happy to answer any questions you might have. 

 

You can also check out the Square Appointments Home Page for answers to the most common questions that folks might have when making a change. 

 

If you plan on using the Square Point of Sale app for payments, you can get in contact with our Sales Team

 

 

Message 4 of 424
141,076 Views

Help me Call me[Redacted]

Message 5 of 424
16,926 Views

This is the worst, the settings are not clear I have no idea what I'm doing (too complicated)

I may have made a mistake with this company. The cost is $150.00 already and my funds have not even been transferred yet from yesterday. Worst part is there is NO...ONE to talk to. 

Terrible Square... I need assistance now not in 48hrs.

Please help I have workers depending on me for their holiday pay.

 

Message 6 of 424
71,590 Views
Square Community Moderator

@capricehawley Sorry to hear the frustration here. I went ahead and sent a case to our Customer Success team and they will be reaching out via email shortly with your customer code. 

AshleyK
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 7 of 424
71,580 Views

I need to speak to someone asap!!! I do not have a code and my transfers have not happened. This is frustrating. Please get back to me asap!!!

Message 8 of 424
5,748 Views
Square Community Moderator

Hi there, @Maidpro - thanks for reaching out to us here on the Seller Community.

 

If you sign into your Community profile here, you can contact our Support Team by using this link here. 

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 9 of 424
5,726 Views

I totally agree. This thus far has been the worst company. It's ridiculous that they are in charge of OUR customers funds. Then it's impossible to speak with someone. 

Message 10 of 424
64,684 Views

I agree I have been trying to get a customer code for days it says h available! And it take too long for some one to email back I have f received anything and it’s been 3 days! I’m leaving this company.

Message 11 of 424
39,614 Views

Someone help me[Redacted]

Message 12 of 424
12,803 Views

Help me[Redacted]

Message 13 of 424
3,875 Views

They are horrible to get a hold of I have dealing with someone stealing my account under my name and know one will give me a code to call so done with this company 

Message 14 of 424
760 Views

Help

Message 15 of 424
3,878 Views

I'v been trying to follow tha instructions of your answer and they don'r make sense. Reading other comments no one has been satysfied with the answer. Why is not simple to find my costumer code to talk over the phone? This is so annoying. 

Message 16 of 424
126,917 Views

I'm trying to get my customer code.  How do I do it?

Message 17 of 424
126,184 Views

This response is unhelpful, as noted by several other users. We can’t get customer support because we don’t know what our customer code is and where to find it. If I log in through customer support where the link is to “get customer code,” it takes me to a page with a bunch of other topics, but not the one we are looking for. 

 

There’s no way to bypass your phone tree and ask a person on the line where to find the customer code. So the system hangs up on me.

 

I’m calling about another issue, but I can’t resolve that until you tell me where, exactly, my customer code can be found.

 

Feels like I’m trapped on a Mobius Strip.

Message 18 of 424
100,277 Views
Admin

Hi @Julierichey - To find your Customer Code, sign in > Other > I Don't See My Issue > Call Support. From there, you will be sent to this page where your Customer Code will be listed.

Message 19 of 424
80,288 Views

I did that and it didn't give me anything.

Message 20 of 424
52,323 Views

I have been trapped for two weeks now without a customer code. No one responds to my emails or picks up the phone. I have been on hold for hours with sales and am currently on hold again. I hope someone helps today. It feels hopeless.

Message 21 of 424
52,092 Views