x
Admin

Customer Code & Phone Number - Where is it?

I'm a Square Seller. How do I contact Square over the phone? 

463,487 Views
Message 1 of 223
Report
1 Best Answer
Admin

Best Answer

Great question!

 

There are tons of answers and content within the Seller Community that may answer your question without giving our Support Team a call (see below for the steps to call in). You can try searching for your question on the homepage of the Seller Community

 

Screenshot 2021-06-16 at 9.26.38 AM.png

 

 

If you’re unable to locate an existing answer, feel free to start a new thread to ask your question. New Posts in the Community usually receive a reply within 48 hours or less:

 

Screenshot 2021-07-14 at 10.13.53 AM.png

 

You can also find answers to common questions in our Support Center.

 

If you’re still unable to locate an answer to your question, you can contact our Support Team via email, chat, or phone. Here is a great resource which explains the variety of ways to contact us.

 

If you’d like to call our Support Team, you’ll need your customer code when calling outside business hours. In order to find your customer code, try these steps:

 

  1. Sign In to your Square account.
  2. Click Resources in the top right corner of your screen.
  3. Click Contact and ask to speak to a representative.

 

Once you have your customer code, you can dial our Support Team phone line at (855) 700-6000 and enter your customer code. 

 

***Please Note*** If you've been in touch with our Account Services team regarding an account verification request, you'll need to continue to correspond with them directly. The Seller Community is publicly visible, so to protect your privacy, we cannot provide insight into account specific questions. More information can be found here

 

️ Isabelle | she/her
Seller Community & Super Seller Program Manager | Square, Inc.
Learn about the Super Seller program!

View Best Answer >

130,023 Views
Message 28 of 223
Report
222 REPLIES 222

same here, did you get a update?

2,264 Views
Message 169 of 223
Report

HI, you can try to contact Customer Support with this link.  Monday to Friday.

 

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

 

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

 

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

Hope This Helps!
TERRI
3,888 Views
Message 170 of 223
Report

HI, you can try to contact Customer Support with this link.  Monday to Friday.

 

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

 

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

 

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

Hope This Helps!
TERRI
3,721 Views
Message 171 of 223
Report

How to get my customer code

2,801 Views
Message 172 of 223
Report
Alumni

Hi there @hatowingllc 🚗 

 

You can reach out directly by logging into your Square account and heading here.

 

P.S. Welcome to the Seller Community 

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
2,753 Views
Message 173 of 223
Report

how do i get my customer code 

2,670 Views
Message 174 of 223
Report

????

2,664 Views
Message 175 of 223
Report
Square Community Moderator

Hey there, @jmckinnon

 

Welcome to the Community. 

 

Please check out the helpful post by Valentina with the link to get your Customer Code to use with [Redacted]. 

 

Thank you!

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
2,661 Views
Message 176 of 223
Report

i need a code

 

2,521 Views
Message 177 of 223
Report

i need a code

 

2,520 Views
Message 178 of 223
Report

I need a code please I have a big headache and I can’t get an answer 

2,367 Views
Message 179 of 223
Report

i have a hard time using your system to get a customer code

if this is going to always be a problem then my company can not continue to 

use square.   i need a customer code now

2,782 Views
Message 180 of 223
Report
Alumni

Hi there @527tric 👋

When you have a moment, please reach out directly by logging into your Square account and heading here.

 

You'll see options to message or call us, so long as you are logged into your account!

 

 

P.S. Welcome to the Seller Community 

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
3,371 Views
Message 181 of 223
Report

It always says that the " call us" option is unavailable and I have emailed you guys many times and haven't received any replies for more than a week now which is ridiculous and hurting my business because you guys decided to suspend my transfers and holding my money. i cant find the customer code is there anyone who can help? PLEASE 

3,475 Views
Message 182 of 223
Report
Square Community Moderator

 

Hello! @dogy84

Sorry to hear you're having trouble contacting us!

Sounds like you might need to complete more information about your business to be able to complete transfers again. Please sign in and go here to check if our team has sent you a form to complete. Thank you! 

Frances
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
3,416 Views
Message 183 of 223
Report

same here, any update yet?

3,331 Views
Message 184 of 223
Report

Where is the customer code located

2,905 Views
Message 185 of 223
Report
Square Community Moderator

Hi there @Qutynail

 

You should be able to follow these links to receive the Support teams available for your account. 

https://squ.re/2LW3Gz3

 

Options to contact Square are here: squ.re/howtocontact

 

Ellie
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
2,905 Views
Message 186 of 223
Report

i am try to get a code

 

2,805 Views
Message 187 of 223
Report
Square Community Moderator

Our Support team would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here: squ.re/contactsqsupport

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
2,799 Views
Message 188 of 223
Report

did you find out?

2,676 Views
Message 189 of 223
Report