Customer Directory: Why are some customers are marked "Never" under "Last Visited"?

[valleycryo]

The title of this thread has been edited from the original: Customer Directory - Last Visited

What would the reason for a customer to have marked "Never" in the Last Visited column of the customer directory?  I have numerous entries of clients who have definitely visited and the directory is not tracking appropriately.

Any ideas?

Thank you.

[Helen]

Hello @valleycryo. In your Customer Directory Never indicates that that customer has never visited your business, and a "visit" means they purchased an item/service at your business. 

Did you import any customer/customer information from another customer management tool? You would see Never if you added a profile from another system but they haven't visited your business since.

Or could an employee have created a customer and then forgotten to add that customer to a sale? If you click on a profile you can see if an email address or phone number has been added. Or, if a duplicate profile exists for a customer you'll also see this at the top of the customer profile. If the profile looks incomplete, e.g. there isn't an email or phone number, or if there is a duplicate entry that could be an indication that it was created by mistake.