How do I cancel an active Marketing campaign?

[RBBS]

How do I cancel an active marketing campaign?

[Kbiondi]

Is this going to be changed as you can see it causes a lot of confusion - i also have a mistake in an announcement - i just need to change the button address,,,,and i cannot do it...please upgrade this feature - thanks!

[AshleyK]

@Kbiondi Thanks for posting and welcome to the Seller Community! We are still tracking feature requests for this at the moment, but I will bubble up your feedback regarding how important this experience is for you. 

Please let me know if you have any other questions. 

[Kbiondi]

Thank you - if they cannot add a cancel button then when you are creating the campaign it should give you a pop up that it cannot be cancel - therefore you could choose another product, just to avoid building something on the wrong platform - thanks.

[scottmedina]

You keep reposting the same response to this issue. I have a campaign type that you mention has the ability to be canceled yet the buttons do not appear. You should be able to cancel a campaign created for giftcard promotion once the campaign is done.

[PRC]

I sent what I thought was a blast campaign, but it is still designated "active." What does that mean and why can I not get to a place where I can stop it from resending? 

George

[AshleyK]

Hi @PRC! An Active campaign is one that is actively running.

There currently isn’t a way to edit an active campaign once it has been sent. This includes changing campaign details or disabling reminder emails.

In the meantime, you can cancel any automated marketing campaigns and blast campaigns with a coupon at any time. Update, Newsletter, Event Invitation, and Product Announcement blast campaigns can’t be cancelled.

Follow these steps to cancel a campaign:

1. Visit Marketing in your online Square Dashboard
2. Select the Active campaign you’d like to cancel > click View > Cancel.
3. Select whether you’d like to still honor unredeemed coupons or cancel and invalidate them.
4. Click Cancel Campaign.

[KatieJones]

I don't seem to have the same version as the one you posted with a screen shot. I can click on the active campaign, but the top buttons to cancel are not there. I have looked everywhere and clicked on everything but I can't find a cancel campaign button anywhere. Can you help me?

[K2MW]

mine says the email campaign is completed, but it is a trial that I want to cancel before Jan 12th. I do not see a "cancel" anywhere. any help you can give will be appreciated...

[Ria]

Hi @K2MW - Thanks for stopping by The Seller Community 😊

Great Question.

When using a free trial of one of our subscriptions, they will automatically cancel unless you click the "subscribe" button on the right of the "pricing and subscriptions "page. 

Another way to ensure that you won't be charged is to make sure that there is "No Payment Method Configured" on the payment method.

I hope this helps. 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[Sndcmpbl]

You're awesome!  I thought that cancel meant cancel the page I was on!!!!  Thanks so much!!!!!  I've been paying for this campaign for nearly a year because I couldnt figure out (or find the time to research) how to cancel it!!!!!!

[fsbodyworks]

I am also having an issue.  There is no "cancel" button on the campain I'd like to cancel?!?!?  Only "duplicate" and "view".  This is a campaign I set up for 2 reasons.  to advertise a special offer (which is now no longer available) and to announce an update which is over at the end of September.  I'd like to cancel it!

[puka]

Hm, the only reason the Cancel button wouldn't appear is if the Campaign has already been canceled before (see screenshot). If your campaign still reads as "Status: Active" reach out to our Support team directly and they can make sure everything is checking out on our end.

[imagineplay]

my campaign is not cancelled it's active and there is no cancel button 

[Tom]

Thanks for jumping in, @VanKalkerFarms, and I'm sorry to hear about the trouble you've been encountering, @imagineplay.

I went to check on this and it looks like you were able to get in touch with a team member and clear this up. If you have any other questions or concerns about this, please let us know. We'll be happy to have another look.

[MasynMoyer]

I have the same issue AND I have an issue of not being able to change the links in the footer. Been on going since I got this account! So frustrating

[katieand]

Hi @MasynMoyer - Have you sent our CS team an email or given us a call? One of our team should be able to help you get this sorted out!

[Pattie64]

I am a bit confused on the delivery of this campaign, I did not want it to go to all contacts in my email, it would not allow me to select separate contacts, it automatically sent, which makes me cringe! and also another face book link popped up which I did not want to use, which is private other than to my busuiness. So therefore I would like to cancel this please, thank you.

[Helen]

This reply was created from merging an existing thread: “Email blast for my business”

@Pattie64 I've moved your post here, check out Puka's best answer about how to cancel an active marketing campaign. Keep in mind you cannot cancel Updates, Event Invitations, and Product Announcement blast campaigns at this time. If you've already canceled the campaign this Support Center article has a great step by step instructions for how to send a campaign to a group or select customers! 

Let me know if you have any other questions. Happy to help! 

[imagineplay]

I'm also having this problem! There is no cancel button and it's sending my emails like several times. If this is not fixed I'll have to move to mail chimp. 

[VanKalkerFarms]

I'm not sure about the cancel button problem, but the resending of the emails might be related to the Reminder Emails setting. This is something that can be toggled off before sending the email but can't be changed after the email has gone out.

From https://squareup.com/help/us/en/article/5346-get-started-with-square-marketing

Reminder Emails

When creating a blast campaign with Square Marketing, the option to send a reminder email to recipients who haven’t opened your message is enabled by default. If you don’t wish to send reminder emails, this setting can be turned from the Review & Send step of the campaign creation process.

Reminder emails are sent 5 days after the original delivery date. Campaigns with coupons or discounts are also resent to those who haven’t opened your message 7 days before the coupon is set to expire. By default, a coupon expires 2 months after the campaign is sent, unless you’ve set it to expire on a different date.

Note: Reminder emails can’t be disabled once the campaign has been sent.

When you create a campaign, you can also set an expiration date to prevent needing to cancel a campaign. I know that doesn't help now, but it might help in the future.

[ppothuri]

The title of this thread has been updated from "campaign"

How to cancel my campaiign.. I am being charged around $40 to $50 per month.. As I do not see any results, I would like to find out where I can cancel my campaign / Advertising