x
Beta Member

How do we disable CashApp from our website?

Could someone direct me to the settings to disable CashApp from my site? I hadn't noticed it until today as I'm updating my items for the holidays, and I HATE it. I feel like it cheapens our site and our brand. I don't want the ugly dollar sign logo and an option to make payments on a $35 purchase - that's terrible and honestly feels irresponsible!  

BuzzMO_0-1634186143675.png

Help!

Message 1 of 12
825 Views
2 Best Answers
Super Seller

Best Answer

Hey @BuzzMO, if you go into Square Online > Settings > Checkout - there is an option to disable CashApp.

The Violet Fox

View Best Answer >

Message 2 of 12
763 Views
Best Answer

Unfortunately, I don't have Square Online as an option, and none of these get me to those settings 😞   (Also, my settings on Square POS/Register only show me Hardware and Favorites, not checkout). I used to see this options, but since we subscribed to Square for Retail back in May, that's all we see:

BuzzMO_0-1634221170466.png

 

View Best Answer >

Message 3 of 12
706 Views
11 REPLIES 11
Super Seller

Best Answer

Hey @BuzzMO, if you go into Square Online > Settings > Checkout - there is an option to disable CashApp.

The Violet Fox

View Best Answer >

Message 2 of 12
764 Views
Best Answer

Unfortunately, I don't have Square Online as an option, and none of these get me to those settings 😞   (Also, my settings on Square POS/Register only show me Hardware and Favorites, not checkout). I used to see this options, but since we subscribed to Square for Retail back in May, that's all we see:

BuzzMO_0-1634221170466.png

 

View Best Answer >

Message 3 of 12
707 Views

Hey there @BuzzMO 👋 

 

I was reviewing your request and was not able to find this option active on your site. Were you able to get this addressed? If not our Support team would be able to look into this with you! When you have a moment,  I you need to please reach out directly by logging into your Square account and heading here.

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 4 of 12
637 Views

Hi @JJ_ 

I have an open ticket. Jazmyn wrote me yesterday 10/14 at 9:32 a.m. with the following:

Your customers can pay with Cash App while checking out from your Square Online site. To toggle this feature on or off:

  1. In your Square Online Overview page, go to Settings > Checkout or Shared Settings > Checkout.
  2. Under Cash App, toggle the Accept Cash App Payments on or off  option.

 

I wrote back at 9:50 a.m. that I don't have these options available to me and as of this evening (10/15 10:20 p.m.) have not yet heard back. If it's possible to escalate, I would appreciate it. I have a special item I want to email to 200 VIP customers and I really really really don't want to do it with the CashApp financing option showing up 😞

 

Thanks.

Message 5 of 12
465 Views

Hello @BuzzMO,

 

Im stepping in here for JJ while he is out of the office 😊.

 

I can confirm the instructions provided by Jazmyn are accurate for turning this feature off  within online store.  However, In attempting to walk through this on my own demo account, I can see what you are referring to with regards to this feature not being located in the area specified. 🤔

 

If you are not able to see this, it is worthwhile to have the engineering team take a dive into this. I will follow up with the advocate so that we can receive a status on this ticket as well. 

 

Thank you for bringing this to our attention too!

Frida
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 6 of 12
406 Views

Hi @Frida ,

 

Thank you for your assistance on this. I haven't seen any further communication in my email yet, but I hope a fix might be forthcoming soon. If there's a good way to for me to check on a ticket number, please feel free to contact me at my email. 

 

Thank you.

Message 7 of 12
342 Views

I do not see it under checkout settings. Should it be under Customer Inputs, Store Policies, or Advanced Settings?

Seriously, asking customers to finance lattes is so trashy.

Message 8 of 12
586 Views

We apologize for this situation @beanfosters. Our Support team would be able to look into this with you! When you have a moment, please reach out directly by logging into your Square account and heading here: squ.re/contactsqsupport 

JJ
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 9 of 12
520 Views

I followed the instructions listed... Cash App was never turned on, but the "Pay in 4 interest-free installments" button still appears on my website. I hit the toggle switch on and then back off, just to see if that might change things. It did not. I also do not want that appearing on my website.

Message 10 of 12
257 Views

Hi there @NettasNursery

 

If that banner is continuing to show on you website even after toggling that off, we recommend contacting our Customer Success team directly. They may need to do a deeper look into why it is continuing to show. 

https://squ.re/2LW3Gz3

 

 

Ellie
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 11 of 12
195 Views

Thanks. I'll do that.

Message 12 of 12
194 Views