x

Is there a way to respond to form entries?

I have a form entry option for customers on my home page. I tested it out and see that I get an email notification, but within square online I don't get a notification. I would like to be able to receive notifications for forms and be able to respond to them within square so I don't have to start a new email chain. Is there a way to do this already? I've apparently missed 3 customer forms from last year that I didn't recognize as a form entry.

Message 1 of 3
84 Views
1 Best Answer

Accepted Solutions
Square Community Moderator

Re: Is there a way to respond to form entries?

Best Answer

In addition to receiving entries via email, you can view them on your Dashboard under Website > Form Entries. You can view and export from here, but to respond you will need to reply to the email notification and replace the reply-to email with that of the site visitor, assuming you are capturing it with the form.

 

 

It will look something like this:

 

 

I hope this helps clarify how the contact form feature works, @baker_gal

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

View Best Answer >

Message 2 of 3
34 Views
2 REPLIES 2
Square Community Moderator

Re: Is there a way to respond to form entries?

Best Answer

In addition to receiving entries via email, you can view them on your Dashboard under Website > Form Entries. You can view and export from here, but to respond you will need to reply to the email notification and replace the reply-to email with that of the site visitor, assuming you are capturing it with the form.

 

 

It will look something like this:

 

 

I hope this helps clarify how the contact form feature works, @baker_gal

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

View Best Answer >

Message 2 of 3
35 Views

Re: Is there a way to respond to form entries?

Thanks! This helps some. Just with there was an easier way to see notifications within square, possibly in the app? Just a suggestion. Thanks again!

Message 3 of 3
15 Views