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I was wondering how long does a claim take to get your refund on unauthorized charges. I had 4 or 5 yesterday. I deactivated my card but I am out a couple hundred dollars that I can't spare right now. I just started using the square card around the first of the year.
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Hey there @debedwell -
Welcome to the Community!
Usually, you can expect a final resolution email from our Square Card team within 60 days of your claim being initiated. If you have any follow-up questions you can reply to the email you received from the team after initiating your claim.
Thank you for your patience while we dig into you claim!
Community Moderator, Square
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How do I report unauthorized trans actions on my card? I had over $1500 used and have been trying to get ahold of someone to help...Can you Please help me?
Brenda Lee
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I too was charged over $1,250 in unauthorized transactions as well. Square is closed right now, but I am freaking out. I cannot be out this money and need some answers quickly. I disabled my card immediately and these transactions (5 of them) are showing pending.
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Hi @Shawshank,
I'd recommend checking out this Support Center article on filing a claim with your Square Card here.
Community Moderator, Square
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