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Why are they asking Mastercard Debit or Debit to be selected when processing a Mastercard?

When  you run a Mastercard now a screen pops up asking to select Mastercard Debit OR Debit. Why is that? And how do we get rid of it? Our cashier likes to keep things simple and as little steps as possible so we would like to remove it but I can not find anything on how to do so.  

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Admin

Re: New screen for Debit Cards and Credit Cards

Best Answer

Hi all! Wanted to give a quick update in regards to this debit/credit screen appearing. Our team is working on a solution that will be available in the next firmware update. Although I'm not 100% sure on when that update will be ready, I can assure you that it will be soon, so keep an eye out.

 

In the mean time, your customers can select either option, and it won't affect the transaction.

 

Thanks for your patience! 

Nika_S
Community Moderator, Square
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Message 9 of 13
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Re: Why are they asking Mastercard Debit or Debit to be selected when processing a Mastercard?

We also saw this start happening over the weekend. It definitely confuses customers when it gives them two different options for "Debit", but I suspect that's a bank issue, since it doesn't happen with all cards. However, I would have liked to have been notified that this change was coming. Usually Square is better than that.

Message 2 of 13
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Admin

Re: Why are they asking Mastercard Debit or Debit to be selected when processing a Mastercard?

Hi @cmassino and @prologuebooksho!

 

Our engineers are currently looking into this issue so thank you for bringing this to our attention.

 

We'll loop back once we find out more. 

Ashley C
Community Moderator, Square
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Message 3 of 13
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Square register is asking for debit / credit now while processing CC payments?

Have used square for 5 years and just now when a customer uses their card we are getting prompted with Debit / Debit MasterCard  or Debit / Credit. Is this a new feature? Can we bypass this feature like signatures?

 

Thanks in advance for any help!

Message 4 of 13
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Beta Member

Re: Square register is asking for debit / credit now while processing CC payments?

I also had a customer today that was given that choice. She was confused because her card was a credit card. We have never seen that before either.  Not all my customers today were given that choice.

I hope that is not going to be a choice for every customer. I personally am annoyed when I charge something and it asks that question as it should read it as a debit or credit card without me telling it. 

Message 5 of 13
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Admin

Re: Square register is asking for debit / credit now while processing CC payments?

Hi there, @AlohaShavedIce - and hi to @MittenBeach! Thanks for adding your voices here. This is a weird one, indeed.

 

We have fielded a few reports about this, and our Engineers are actively looking into it so that we can get some more clarity. In the meantime, I've merged this thread into an existing thread about this issue - just so we can keep track of everyone receiving this option during checkout. This way, we can update everyone collectively when we know more.

 

Thanks for your patience! We should be reaching back with more info soon. 

Joe
Community Moderator, Square
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Message 6 of 13
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New screen for Debit Cards and Credit Cards

So I have been using Square for a long time at our restaurant. We run as a counter service operation and we are closely located to the college campus. Because of this we need to be as fast as possible to get the customers their orders sent as they are all on a tight time frame.  

 

As of yesterday some debit cards and or credit cards no longer automatically take the customers name. Once manually typed in we have to select whether or not the card is a debit or credit card. Why is this happening and what effect does it have in all regards? Is there a way to disable this to expedite the order more efficiently? Please help. 

Message 7 of 13
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Admin

Re: New screen for Debit Cards and Credit Cards

Hi there, @Grille2020 - thanks for reaching out here on the Seller Community.

 

I'm going to merge your post with an ongoing thread about this issue. It looks like this discrepancy stated appearing for Sellers a few days ago, and our Engineers are currently looking into it.

 

We will update the thread here when we know more. Thanks for your patience!

Joe
Community Moderator, Square
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Message 8 of 13
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Admin

Re: New screen for Debit Cards and Credit Cards

Best Answer

Hi all! Wanted to give a quick update in regards to this debit/credit screen appearing. Our team is working on a solution that will be available in the next firmware update. Although I'm not 100% sure on when that update will be ready, I can assure you that it will be soon, so keep an eye out.

 

In the mean time, your customers can select either option, and it won't affect the transaction.

 

Thanks for your patience! 

Nika_S
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

View Best Answer >

Message 9 of 13
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Re: New screen for Debit Cards and Credit Cards

We are also having a problem with customer's names being missing from the order ticket. This is preventing us from getting orders to customers in a timely manner.

Message 10 of 13
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