x
Highlighted
cmassino

Why are they asking Mastercard Debit or Debit to be selected when processing a Mastercard?

When  you run a Mastercard now a screen pops up asking to select Mastercard Debit OR Debit. Why is that? And how do we get rid of it? Our cashier likes to keep things simple and as little steps as possible so we would like to remove it but I can not find anything on how to do so.  

Message 1 of 8
181 Views
7 REPLIES 7

Re: Why are they asking Mastercard Debit or Debit to be selected when processing a Mastercard?

We also saw this start happening over the weekend. It definitely confuses customers when it gives them two different options for "Debit", but I suspect that's a bank issue, since it doesn't happen with all cards. However, I would have liked to have been notified that this change was coming. Usually Square is better than that.

Message 2 of 8
141 Views
Admin

Re: Why are they asking Mastercard Debit or Debit to be selected when processing a Mastercard?

Hi @cmassino and @prologuebooksho!

 

Our engineers are currently looking into this issue so thank you for bringing this to our attention.

 

We'll loop back once we find out more. 

Message 3 of 8
116 Views
AlohaShavedIce

Square register is asking for debit / credit now while processing CC payments?

Have used square for 5 years and just now when a customer uses their card we are getting prompted with Debit / Debit MasterCard  or Debit / Credit. Is this a new feature? Can we bypass this feature like signatures?

 

Thanks in advance for any help!

Message 4 of 8
150 Views
MittenBeach

Re: Square register is asking for debit / credit now while processing CC payments?

I also had a customer today that was given that choice. She was confused because her card was a credit card. We have never seen that before either.  Not all my customers today were given that choice.

I hope that is not going to be a choice for every customer. I personally am annoyed when I charge something and it asks that question as it should read it as a debit or credit card without me telling it. 

Message 5 of 8
117 Views
Admin

Re: Square register is asking for debit / credit now while processing CC payments?

Hi there, @AlohaShavedIce - and hi to @MittenBeach! Thanks for adding your voices here. This is a weird one, indeed.

 

We have fielded a few reports about this, and our Engineers are actively looking into it so that we can get some more clarity. In the meantime, I've merged this thread into an existing thread about this issue - just so we can keep track of everyone receiving this option during checkout. This way, we can update everyone collectively when we know more.

 

Thanks for your patience! We should be reaching back with more info soon. 

Message 6 of 8
101 Views
Grille2020

New screen for Debit Cards and Credit Cards

So I have been using Square for a long time at our restaurant. We run as a counter service operation and we are closely located to the college campus. Because of this we need to be as fast as possible to get the customers their orders sent as they are all on a tight time frame.  

 

As of yesterday some debit cards and or credit cards no longer automatically take the customers name. Once manually typed in we have to select whether or not the card is a debit or credit card. Why is this happening and what effect does it have in all regards? Is there a way to disable this to expedite the order more efficiently? Please help. 

Message 7 of 8
108 Views
Admin

Re: New screen for Debit Cards and Credit Cards

Hi there, @Grille2020 - thanks for reaching out here on the Seller Community.

 

I'm going to merge your post with an ongoing thread about this issue. It looks like this discrepancy stated appearing for Sellers a few days ago, and our Engineers are currently looking into it.

 

We will update the thread here when we know more. Thanks for your patience!

Message 8 of 8
71 Views