x
Highlighted

Why is my pick-up date inaccurate on my online store?

[The title of this thread has been edited from the original: Pick up date is a week off...]


I'm trying to set up a weekly time for pick up orders. For some reason when an item is added to the cart, it says "Available for pickup Wednesday, May 6th". It should say April 29th. 

I've only selected Wednesday as the pick up time and I've tried changing fulfillment times, but it won't allow pick up orders for THIS week. 

Help!

Message 1 of 6
175 Views
1 Best Answer

Accepted Solutions
Highlighted

Re: Why is my pick-up date inaccurate on my online store?

Best Answer

We figured something out:

 

In your dashboard go to Items.

Click Item Library.

Click each of your items and check what it has listed under "Fulfilment"

See what is selected for "pickup and delivery prep-time"

Change to "use location default"

 

Under one of our products we had selected "2 business days" which was offsetting the rest of our orders by a week (since we deliver once a week, and our cutoff order time was interfering with "prep time". When we selected "use location default" everything was back to being available for the next delivery time.

View Best Answer >

Message 6 of 6
51 Views
5 REPLIES 5
Highlighted
Admin

Re: Why is my pick-up date inaccurate on my online store?

Hi @AMHFarm,

 

Thanks for posting in the Seller Community.

 

Happy to look into this for you. When you have a chance, can you reply with the URL for your website so I can take a look? 

 

Please let me know by replying in this thread. I'll keep an eye out for your response.

Message 2 of 6
122 Views
Highlighted

Re: Why is my pick-up date inaccurate on my online store?

I am having the same issue with our delivery date.

We are trying to deliver Tuesdays 11-5.

On the order form/confirmation email. It's saying delivery is for Tuesday, June 2, 2020 

Why a week later? 

Message 3 of 6
73 Views
Highlighted

Re: Why is my pick-up date inaccurate on my online store?

I need help to!  I need to have multiple locations set up and date accurate!  It's costing me money.  Someone help!  SQUARE IS SO HARD TO REACH CUSTOMERS SERVICE! 

Message 4 of 6
68 Views
Highlighted

Re: Why is my pick-up date inaccurate on my online store?

We are having the same problem. The first time we tested a sale, it offered the correct delivery date. But now it is showing a delivery date of a week later. How do we prevent this from happening, and how do we fix the delivery date on orders already placed?

Message 5 of 6
56 Views
Highlighted

Re: Why is my pick-up date inaccurate on my online store?

Best Answer

We figured something out:

 

In your dashboard go to Items.

Click Item Library.

Click each of your items and check what it has listed under "Fulfilment"

See what is selected for "pickup and delivery prep-time"

Change to "use location default"

 

Under one of our products we had selected "2 business days" which was offsetting the rest of our orders by a week (since we deliver once a week, and our cutoff order time was interfering with "prep time". When we selected "use location default" everything was back to being available for the next delivery time.

View Best Answer >

Message 6 of 6
52 Views