I've entered my tax info into the settings and the taxes are showing up on my checkout page, but they are not applying to the customer's total. Does anyone know how to correct that?
Please uncheck the “taxes are included in item prices” option within Online Store > Settings > Taxes. This should resolve your issue:
I know it's confusing, but it’s basically showing the item with tax as part of the total then “explaining” how much of the item price is tax. I hope this resolves your issue! Let me know if not.
No, I’ve checked all of those boxes. The taxes are showing up on the checkout screen but the total due is not correct. In the example I posted
$7 - shipping
$3.20 - taxes
The total due is showing $42 (product & shipping), but the total should be $45.20 (product, shipping & taxes).
That doesn't sound right. Please give us a call so we can look into this and make it right. I'd hate for you to lose out on any further taxes from these orders.
Let us know if they're able to find a solution for you, or identify the issue. This information may be useful to any other seller who comes across the same error. Thanks for your time! 🌟
I am trying to setup my square store and in the process of testing, I notice that the order total does not include taxes. Am I missing something?
Please see attached screenshot.
Thank you for your help.
In your response to this thread, you asked the individual to give you a call.
I have tried everything on the thread, checked all my taxes and made sure the items are not tax exempt.
I have verified every single item. The taxes is not adding to the total amount. Exact same issues the other person on the thread was having.
Did you want me to call as well?
When a person purchases an item on my website the taxes are not being added to the Order Total. The Taxes are being calculated and displayed under the subtotal, however, the taxes are not being added to the Order Total or being charged to the client when they checkout.