Help! Buying and selling by gram

[SawyersValleyCC]

I buy and sell crystals by the gram but the inventory seems to be really stuffed up. For example, I put the Cost Price at $0.12 per gram and Sell Price at $0.36 per gram. At the Point of Sale, all seems good (i.e. it calculates the right price when I put in the grams) but looking back at my Stock History, the numbers don't make sense. In one case, I received 1000 grams @$0.12/g, Total Cost should be $120.00 but it just shows as $0.12. I have sold 393 grams, so Cost of Goods Sold should be $47.16 but it shows as $1.32. What is going on? I have based my whole inventory/accounting system on this and now am worried that the entire thing is a mess!

[Arie]

Hi @SawyersValleyCC,

Welcome to our Community!

Thanks for writing in and attaching this screenshot as well. I'm sorry to hear about the trouble with your inventory, and see what you mean. In this case, I'd recommend reaching out to our support team directly. We have a team that specialises in Square for Retail, who would be able to file a ticket with engineering as well if there is a bug causing this issue. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.