How can I enable a sound notification for incoming orders?

[PerksCoffee]

[The title of this thread has been edited from the original: Chowly Order Notifications]

I've gone all in Chowly to integrate our delivery services into our PoS. For the most part, I'm seeing good value here. However, there is 1 feature missing from Square that I consider tablestakes.

Since these integrate as "online orders", the integration merely displays a pop-up with NO SOUND notification or option to add sound. This is crippling for our delivery business. I need a way to make these order notifications audible so that employees KNOW an order came in and can tend to it.

Our integration is already setup to automatically print upon order but....this is not enough or even close. Ideally, the pop up notifies the employee whether they are at the terminal or not, when they accept, then the ticket prints.

This expectation that an employee is always at the terminal is not a real world scenario for many small businesses.

If I can't get some kind of audible notification for my employees, I'm going to have to back out of Chowly 100%. In fact, any integration to Square that utilizes this notification system is not going to work for us. Is this something that is available in Square for Rests. by chance?

Thanks.

[#2]

Hey @PerksCoffee ☕☕☕-

Thanks for posting in the Seller Community and surfacing this question! 

As of right now, Square for Restaurants and Square POS does not have a sound functionality for incoming orders, but it's something we're hoping to make available in the future. However, we do have an auto-print functionality so you wouldn't have to accept the orders prior to getting the ticket to print.

We also have an in-app notification functionality that will alert you regarding new orders. To update your preference for notifications and ticket printing from the app, open the navigation menu > Settings, and scroll down to Orders.

• Notification Settings: By default, notifications will be enabled — you can disable or adjust how often you’re notified of new orders. Choose to be notified every 5, 15, or 30 minutes.

• Printer Settings: Choose to either manually print tickets for new orders or automatically print new orders when they come in.

• Quick Actions: When you open the Order tab, you’ll see the master view of all orders. Quick Actions allow you to update the status of an order without opening the order details page.

To learn more about Square for Restaurants and orders specifically, please take a look at this article. I would also suggest reaching out to Chowly's Support Team to see if they have any insight on the limitation. I hope this helps! 😁

[PerkyCup]

Absolutely!  It's faint, easily overlooked.  Funny how other companies that utilize an Ipad for 3rd party delivery, have the ability to have a reoccurring alarm.  Wonder what Clover has?

[West94thstpub]

When we receive an order, our tablet does not make a sound.  Any suggestions? I know we receive an email, however my staff does not receive the email.

[Mazika0777]

The title of this thread has been edited from the original: Which printer

Which printer I need to use for square restaurant on kitchen and make buzzer 

so every time I sent tickets to kitchen people can hear the buzzer

[JustinC]

Any supported printer will do since the setting to enable a bell notification lives in the POS app settings. This thread should help! I moved you so you can check it out! @Mazika0777

[EnchanteMacs]

Please, please, please work on getting this out. Push notifications are really a must! I’m a small home bakery. My iPad is not on nor plugged in 100% of the time. I also have a 1 year old who is on it from time to time. Small/budding/home/etc businesses can’t possibly be expected to check emails/apps/etc every 5 minutes in order to receive a notification for an order. We simply need some sort of chime to directly let us know we have an order. I get push notifications from games all day long, we should be able to have this feature for our businesses. Please and thank you!

[JackieCardin1]

Justin, Many users are saying that even though the bell notification is turned on in POS app settings, for many it is not loud enough. You can't use a bluetooth speaker for this sound and even though you can set the notification to repeat up to every 5 minutes you really can't hear the POS notification sound unless you are standing at the POS and the area is not noisy.  In a noisy area, forget it.  The printout of the ticket is not enough as employees many times are multi-tasking and not at the POS.

[AGD_Cafe]

Please add the ability to choose a sound other than the quiet ding when an order comes in. It is not enough to have a print out, because quite often I am multitasking and nowhere near the printer to see the visual cue. 

I would LOVE to be able to choose a sound from the selection of sounds built into iPad IOS. And please let it repeat every minute or two until the order is acknowledged.

That is the dream...

[daenrico]

What if i am only using an android tablet, will i receive a chime or notification when i receive an order ? I don t have the square hardware. Thanks.

[BernadetteA]

How are you fulfilling your orders, @daenrico? It looks like this thread is a mix of fulfillment options. Are you using the Square or Weebly app? I know the Weebly app has an order notification option, but not sure if that will work for you. 

[SCOTTPHUI]

Hello, Are there any functionalities to be alerted with a phone call as we can't hear the sound of the chime. Thank you,