Can you remove the quantity counter from items in Square Online?

[felixco]

Can you disable the quantity selection in the online link checkout screen? ie. my sale item is always going to be a single item so not to confuse the buyer.

[Laurie_]

We've noted your vote for this feature request, @feltroncq!

We'll be sure to tag and comment in this thread should we have news to share here in future. 👍

P.S. Welcome to the Seller Community! Please let us know if any other questions come up and we'll be happy to assist you.

[nv_rw]

Another request to remove the quantity selector please? I noticed that I could hide it earlier with snippets but not anymore. That is a problem. This confuses my customers.

[Laurie_]

I've flagged your feedback with our Product Team today, @nv_rw!

Thanks for taking the time to add your vote for this request. Still nothing further to share from our side but should this change we'll be back in touch on this thread!

[JSherrow]

I sell custom products, and my customers are getting charged double shipping because of this counter. Each item has to be personalized. This has evidently been an issue for months. I really don't understand how this could be that difficult to fix. 

[Sorra_Ray]

Yes please remove very confusing for my customers 

[Arie]

Thank you for adding your vote to this suggestion, @Sorra_Ray. We're continuing to highlight this with the Square Online team! 

[Pkn7900]

Please add my vote to be able to hide the quantity picker! Too much on the screen makes it difficult for people who are not tech savvy. It's been 3 years since this thread started... no updates yet? 

[Arie]

Thank you for adding your voice to this thread, @Pkn7900. I know this isn't the answer you were hoping for but we don't have any news on this at the moment. We'll tag you here once we do! 

[Untitled]

Another vote to remove QTY selector. I can see this has been requested for THREE years now so surely we have an update? Make it an option for us - PLEASE. 

If we want it gone from our site, give us the option. Those who want it to stay - can also have that option in settings.

I feel like lots of us have been requesting common sense things for years with no updates or proper communication.

Eg: QTY picker & tax option for online checkout 

Come on Square, help your customers out!

[Laurie_]

Hey there, @Untitled, 

I appreciate you reaching out and I understand that it's frustrating when you feel like you're just getting a canned response from our team.

I want to assure you that we do take these feature requests seriously and ensure they are flagged to our Product Teams. We're not always privy to the internal development timelines of these teams meaning we have limited information to share until a feature is officially moved forward.

In this case, I've been in contact with our Ecom Product Team today to personally highlight the feedback we're continuing to receive in this thread. I expect to receive another update regarding the ability to remove the quantity selector for Square Online within the next 7 days, at which point, I'll circle back to you all here.

I really do appreciate your patience while our team looks into some options here.