Feature Request - Customise 404 error pages

[RobbieJewellery]

Is it possible to redirect a person to a default page if they link to a page that is no longer available, instead of receiving the '404 page not found'.

I have found that if I make an Item unavailable, or remove it from my store it takes a while for Facebook to sync and realise it is no longer a valid item. Clicking on the item in Facebook store takes you to the 404 page. What I would like to do is setup a default page along the lines of... 'the page or item you are looking for is no longer available, you can view available items here (link to all items page)'.

Has anyone tried this, is it possible?

Robbie

[Seamus]

Hey @RobbieJewellery,

Unfortunately not at the moment - I'll use this thread to track this feature request moving forward though!

[WildfireChilli]

We would really like this too....

[Seamus]

Thanks for adding your voice to this @WildfireChilli - I'll keep this thread in mind to tag anyone who has commented if I hear any news!

[Nikkea]

404 page is coming up when i type my website into the URL bar i dont no how to fix it?

[RobbieJewellery]

Hi @Nikkea, the 404 error when you type in your website address is telling you that the page can not be found. There could be a multitude of reasons why this is happening.  You would need to provide a lot more information and I don't think this is the right thread for that question. I'm no expert in this so hopefully one of the moderators can point you in the right direction, but I would consider contacting your hosting service provider as a start.

[Laurie_]

Hi, @Nikkea, thanks for reaching out to let us know.

Have you been able to replicate this error message on other devices when attempting to access your Square Online site? 

The first step is to determine whether this is impacting a single device, or if this is impacting any device trying to access your site. If the issue is only occurring on a single device, we can recommend the following browser troubleshooting steps:

1. Make sure that your browser is currently up-to-date. 
2. Clear the cache on your browser. Instructions for clearing your cache vary depending on your browser. Accessing the Help menu on your browser should allow you to locate step-by-step instructions.
3. Switch to a supported browser: Google Chrome, Mozilla Firefox, or Safari.

If you continue to see the error message after trying the above, please reach out directly to our Support Team for further assistance. 

You can call support on 1800 760 137 (Mon - Fri, 9 am - 5 pm Melbourne time), or contact us via online chat or email. See the below steps.

1. Sign in to your Square account

2. Head to our contact page https://squ.re/3AWfZs2

3. Go to "Other", then "I don't see my issue"

4. Click "Message us", "Email us" or "Call Us"

[KAIZENTHERAPY]

Any updates on this feature? its 4 years old now =( how low on the kanban board is this feature request?