x
Highlighted

Online Order Tickets NOT Printing

Orders placed in my online store do not print to any of my kitchen or bar printers.  How do I enable printing?

Tags (1)
Message 1 of 61
1,570 Views
1 Best Answer

Accepted Solutions
Highlighted
Admin

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Best Answer

Hey! Thanks so much for posting and I'm sorry to read the frustration regarding your online orders printing! I have merged your two posts together as the one you commented on from 2016 is outdated.

 

If you currently accept pickup orders on your iPad with the Square app and use a supported kitchen ticket printer, you can automatically print kitchen tickets after every order.

 

To enable automatic printing for pickup orders:

  1. Tap the three horizontal lines on the bottom navigation bar.
  2. Tap Settings > Remote Orders.
  3. Toggle Print New Remote Orders on.
  4. Navigate back to Settings > Printers, and select your connected printer or create a new printer station.
  5. Turn Order Tickets on.
  6. Make sure to enable the item categories you’d like available for pickup.

Let me know if these steps help and if you have any other questions!! 🙂

AshleyK
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

View Best Answer >

Message 3 of 61
1,530 Views
60 REPLIES 60
Highlighted

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Where is this setting?  I don’t see it and none of my orders print tickets to my restaurant.

Message 2 of 61
1,550 Views
Highlighted
Admin

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Best Answer

Hey! Thanks so much for posting and I'm sorry to read the frustration regarding your online orders printing! I have merged your two posts together as the one you commented on from 2016 is outdated.

 

If you currently accept pickup orders on your iPad with the Square app and use a supported kitchen ticket printer, you can automatically print kitchen tickets after every order.

 

To enable automatic printing for pickup orders:

  1. Tap the three horizontal lines on the bottom navigation bar.
  2. Tap Settings > Remote Orders.
  3. Toggle Print New Remote Orders on.
  4. Navigate back to Settings > Printers, and select your connected printer or create a new printer station.
  5. Turn Order Tickets on.
  6. Make sure to enable the item categories you’d like available for pickup.

Let me know if these steps help and if you have any other questions!! 🙂

AshleyK
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

View Best Answer >

Message 3 of 61
1,531 Views
Highlighted

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Hi @AshleyK ! I have what I think it’s a similar question. Our online orders will print to our ticket printer when the iPad is on and awake. But they do not print automatically if orders are is placed while we are closed and the iPad is asleep. Is there a way to have those orders print automatically once the iPad is woken back up? Or a way to print all new orders at once? Otherwise we have to print each ticket manually which we’d prefer not to do. Thank you! 

Message 4 of 61
1,430 Views
Highlighted
Admin

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Hi there, @KingstonBread 👋 Thanks for reaching out here!

 

I can step in for Ashley on this one. Other than manually going into your Online Orders and printing out order tickets when you come into the shop each morning, the only workaround available in this case would be to leave the iPad awake to accept orders during closed hours. 

 

With that being said, I can see how adding a feature that would automatically print new overnight orders when the Square app is awoken would be helpful! I am passing along your feedback to our Product Mangers for the Online Store now.

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 5 of 61
1,408 Views
Highlighted

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

@Joe This is a feature we’d like, too. It seems like it’d be fairly simple to do, especially with the Star Printers that have LAN functionality. Some sort of cloud printing that’s hosted by Square.

Message 6 of 61
1,394 Views
Highlighted
Admin

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Thanks for chiming in here, @guesthouse - we've noted your interest, and we appreciate it. Our Product Teams are monitoring these threads, so I will be sure to pass your feedback along. Thanks for your patience! 

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 7 of 61
1,381 Views
Highlighted

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

We would like this as well. We've noticed the same thing. Were missing orders that are submitted overnight because of this. Luckily we catch some but this needs to be improved. 

Message 8 of 61
1,001 Views
Highlighted
Beta Member

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

@Joe We're having this problem too - a fix would be greatly appreciated. Any update on this? We'd love to not have to leave the iPad awake all the time. Thanks!

Message 9 of 61
1,216 Views
Highlighted
Admin

Re: Online store pickup order ticket always printing "Arriving at 12:00 AM" under the cust

Hi there, @vickyaustin - thanks for checking in! No update on this just yet. We will continue to share the most up-to-date information as we have it.

 

Thanks for your patience!

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 10 of 61
1,212 Views