Item availability on square restaurants

[Robm]

Hi, I am having problems with the item availability function on square for restaurants. At the beginning of service I might put a count on a particular item of say 20 serves available.  But then when the kitchen runs out of that particular item and has 20 dockets to prove they have sold 20 items. The count on the till might still say 4 left. How can this be possible. If the kitchen is receiving 20 dockets that have been processed through the till, how does the till not count the correct amount?

[Arie]

Hi @Robm,

Thanks for writing in and sorry to hear about the trouble you're having with your stock levels- something sounds a bit amiss here! Our support team would be able to take a closer look at your settings, troubleshoot this alongside you and raise a ticket with engineering, if needed. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

PS. I noticed it's your first post, welcome to our community 👋 🙂