shopventory and square register terminal issue

[cughin]

im testing out shopventory to use at my premises and ive noticed the following issue and wondering if there is a fix

we use ipads on the floor and the square registers behind the bar

so ive entered in quantity's of all drinks stock and anything that is zero quantity is being greyed out on the ipads and has a pop up saying no stock. which is good

BUT on the square register the items are still selectable and its possible to make a sale with no stock.... how can i fix this

shopventory is stated as being compatible....ive tried restarting the registers, they are up to date, ive forced a resync through shopventory

help would be appreciated

[Arie]

Hi @cughin,

Thanks for writing in to the Seller Community 🙂

Since you’ve integrated your Square account with Shopventory for inventory management, it’s best to contact Shopventory Support, who can troubleshoot with you further, here. Please let us know how you go!