square terminal and discounts

[cughin]

im using square for restaurants and some ppl like to pay at the table so we use the terminal.. ive notice an issue with discounts not transferring to the terminal

during happy hour we have some discounts running, the register and ipads will show the bill with discounts applied, but when pulling the bill up on the terminal some of the discounts are not there and it changes the final price.

why do only some discounts that are applied to bill not show up on terminal when other pos are showing the discounts applied

[Arie]

This definitely sounds a bit odd, @cughin - discounts should sync across your devices. When you get a chance, reach out to our support team so we can take a closer look. 

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.