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How do you accept a card if the customer is paying over the phone?
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Hi @rhalverson, when we receive an order via phone or in the mail, we manually enter the provided credit card number into Square Register. The steps are:
- Open Square Register app on your device
- Create a sale by adding items or using the keypad (this is the same as when the customer is present with their card)
- Select "Charge"
- Select "Credit Card"
- Enter the credit card information (instead of swiping a card)
You'll find more details in these Square Support articles:
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Can a customer pay by giving a credit card over the telephone?
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Yes, you can. It should show up as an option when you hit charge and the payment type should have manually enter card. But remember your processing fee to do this is way more
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I set-up my account, etc. Is there a way to accept customer credit cards OVER THE PHONE?
I saw somewhere you can do it on your desktop? TIA
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HI, hopefully these Square Support pages will help. Square Virtual Terminal
https://squareup.com/help/us/en/article/5807-get-started-with-virtual-terminal
https://squareup.com/us/en/payments/virtual-terminal
TERRI
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Hi @ACLTREEWORKSLLC - Thanks for reaching out to us here on the Square Seller Community👋
I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future.
Thanks for your assistance here, @Gold!
Community Moderator, Square
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When you go into square, click on Virtual Terminal.
You can take a card# put in the amount (make sure you look at the sales tax- it automatically adds it, if you don't use that or like me have it already added in, make sure to uncheck the tax box).
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