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How do I get a ticket

Have a client who put his card in the reader. I didn’t see if it failed or not until he left. I got his numbers for the visa but it’s declined and asked for another card. Could this be a Square prob?

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Re: How do I get a ticket

Hi there, @Alex73 👋 Thanks for reaching out to us here on the Seller Community! Happy to see you join us here.

 

We may need a bit more information and context regarding your question. Would you mind clarifying what you mean by ticket

 

If you are experiencing issues with a specific transaction declining, you may want to take a look at this helpful resource that outlines possible reasons for the decline. This should be able to give you some specific insight. It's also worth nothing, we’re not given an exact reason a card is declined. If your customer has confirmed their card is valid and the transaction still declines, they should contact their card-issuing bank for more information.  

 

Hope that gets you started! Feel free to shoot me a reply. We are here to help! 

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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